The manager of the hotel(Sharlotte Samuels) was not customer service minded or courteous to guest. The front desk was unattended for 40mins while guest either waited in line or left the hotel. Customers staying at the hotel felt chastised for asking routine questions. Hotel manager encouraged guest to contact the site general manager of the hotel to get their concerns addressed. All of these instances add up to my severe displeasure at the level of service provided to several of my firms employees. As a matter of course we/I travel on business nine months out of the year. It was my sincere hope this situation gets remedied quickly and effectively. No guest should have to endure this poor level of professionalism and lack of attention to detail under any circumstances.
- Official Description (provided by the hotel):
- The Wingate by Wyndham Charlotte I-77 @ Tyvola road offers southern hospitality with world class service. Our upper mid-scale hotel is here to meet your needs with 3 meeting rooms and luxury hotel accommodations to include our oversize rooms and suites. Every morning we offer a complementary full hot breakfast buffet. Our free hotel shuttle offers transportation to the airport and Lynx Light Rail for your visits to many local attractions. ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham Airport South/i-77 @ Tyvola Hotel Charlotte
- Wingate Hotel Charlotte