I booked this reservation a week ahead of time. My partner and myself were to stay Tuesday night in a king bed. During my reservation I asked also if I stayed at the hotel if I could leave my car at the hotel and take a shuttle to the airport. The attendant on the phone informed me that there was a charge for hotel parking if you did not have a reservation. I then asked, if I made a reservation would I be allowed to leave my car there free of charge. I was informed that I could do this.
Now.. Day of arrival:
I missed a phone call around 8pm Eastern time from Days Inn asking me to verify my reservation. I called back 10 minutes later to verify reservation only to find out that my king room had been given away. Due to Tuesday being a work day I was unable to get to Charlotte any earlier in the day. If pre-payment was necessary to book a room this should have been discussed or offered during my reservation phone call a week prior.
So we were given two double beds, which my partner and I had to sleep apart because of the size of beds.
Once we arrived the desk clerk displayed a very "cold" personality and also informed us that we could not leave our car at the hotel without paying a $5/day fee. I don't mind the $5/day fee, and it actually makes sense, but this is not what I was told when booking this room. I was told the parking would be free so long as I booked a reservation with the hotel.
I am disappointed with the service and communication that was offered during this recent stay. I was also disappointed to find the extremely strong smell of smoke in the lobby and hall ways.
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- Also Known As:
- Days Inn Woodlawn Rd. Near Carowinds Hotel Charlotte
- Charlotte Days Inn
- Days Inn Charlotte