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“Great Hotel” 4 of 5 stars
Review of Drury Inn & Suites Charlotte University Place

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Drury Inn & Suites Charlotte University Place
3.0 of 5 Hotel   |   415 W WT Harris Blvd, Charlotte, NC 28262 (Mineral Springs)   |  
Hotel amenities
Ranked #20 of 170 Hotels in Charlotte
South Carolina
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Great Hotel”
4 of 5 stars Reviewed May 14, 2014

I have stayed at a few Drury Inns in several states. This one is hard to beat. The Service Desk is very helpful, the Coffee in the lobby 24/7. The rooms were very clean, roomy, and comfortable. Supposed to have free HBO, it did not work, I was too tired to watch anyway. It was a little pricy for a Drury, I believe thats because of the area it is in.

Room Tip: All are good.
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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209 reviews from our community

Traveler rating
    120
    70
    13
    2
    4
See reviews for
58
54
21
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed April 2, 2014

We had a very nice stay (3nights)the room was clean and comfortable. This place has excellent management and stresses customer service. The free breakfast was ok. The evening free drinks and lite buffet were a very nice touch. We enjoyed our stay and will certainly return

Stayed April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, NC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed March 22, 2014

Had opportunity to return to the Drury Inn, University Place, Charlotte. The rooms were well kept, clean, smelled nice. Everything worked!. Had some other travelers with us. All of us had good reaction to hotel. Noise level bearable, even though there were a lot of young people in the building, due to track meets, motorcross, etc. Hotel was full. Breakfast was good as always. Manager checked with us several times to insure satisfaction. Will be back again, when traveling to Charlotte for overnighter. Spring special was welcome, as it saved us all some $$.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 18, 2014

Hotel has been newly remodeled & is very nice. Bed was really comfortable. Free breakfast was very tasty. Also fabulous appetizers & free drinks during "happy hour"! Exceptionally friendly staff as well. Would definitely recommend.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylors
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 3, 2014

Whenever there is any issue--small or large--management (Doug, Florence) and the desk workers (Amy, others) bend over backwards to fix it and make me want to come back. I stay here every month for Navy Reserve drill and have never had any issue that was not resolved beyond my expectations.

I am disappointed about recent renovations. I really liked the exposed brick and now it is gone. Nice soft paintings have been replaced with photos of circles and squares. More modern, I guess.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 28, 2014

We stop at Drury Inns on a regular basis and had not been to this one. We made the stop in a very slow time locally since the hotel is close to the university and the time was between Christmas and New Years when most students are gone. The room was very clean with excellent beds, more than adequate bathroom facilities, and good wifi access. The food served at the 5:30 "kickback" was plentiful but dry, stale, and generally unappetizing. Having stopped at many other Drury Inns, this was certainly uncharacteristic. The breakfast the next morning was a bit better but both of the waffle-making machines were having trouble and had to be continuously serviced by the attendant. We were not able to get a waffle that morning. The furniture in the room was old and quite worn and one of the floor lamps was extremely wobbly and had several loose components.

We spoke with the manager the next morning, mentioning our room number. He indicated that this hotel would be undergoing a major room upgrade just after the turn of the the year. He also said that he had just hired a new assistant manager, in charge of the afternoon and evening hotel functions and would talk to him regarding my food comments.

We would not hesitate to stay at this, or any other Drury Inn, in the future since, in our experience, the hotel chain operates in a very quality way and caters to its customers quite well.

Room Tip: Be careful when reserving a room since another Drury Inn is less than five miles away. The other ho...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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DruryHotels, General Manager at Drury Inn & Suites Charlotte University Place, responded to this review, February 19, 2014
Thank you for your honest feedback regarding your stay at our hotel. I do recall speaking with you regarding your concerns for the food quality and the general condition of the hotel. I apologize again for not exceeding your expectations. I did follow up with the employee team to be extra diligent with our presentation, quality and equipment as or food offerings are a vital amenity that we offer.

Our renovation is underway and the new rooms look wonderful. We anticipate being completed with all the rooms toward the end of March. I do look forward to your return so that you can let us know what you think.

Again, I am very sorry that your stay was not up to our or Drury's standards and we hope to see you soon.

Thank you!
Doug U., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 25, 2014

Friendly staff, comfortable and clean rooms, good food. What else should I ask for? I stayed there for 6 weeks while I took a course at the University of North Carolina at Charlotte, and I sure intend to go back there as a tourist.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Charlotte University Place

Address: 415 W WT Harris Blvd, Charlotte, NC 28262
Location: United States > North Carolina > Charlotte > Mineral Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Charlotte
#17 Best Value Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#46 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Charlotte University Place 3*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to Charlotte, a city full of southern charm and home to the second largest banking headquarters in the United States. Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. ... more   less 
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Also Known As:
Drury Inn & Suites Charlotte North Hotel Charlotte
Drury Inn And Suites Charlotte North
Drury Inn Charlotte
Drury Inn Hotel Charlotte
Drury Charlotte

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