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“Holiday Inn: You can do better” 2 of 5 stars
Review of Holiday Inn Charlotte - Center City

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Holiday Inn Charlotte - Center City
3.0 of 5 Hotel   |   230 N. College St., Charlotte, NC 28202 (First Ward)   |  
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Ranked #58 of 171 Hotels in Charlotte
Certificate of Excellence 2014
USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Holiday Inn: You can do better”
2 of 5 stars Reviewed September 20, 2009

location: 5 stars

All hotels in uptown Charlotte (the downtown part of Charlotte) will get a score of 4 or 5 stars. Charlotte uptown is too small and you can easily walk any place.

The service: 5 stars
*The management are excellent and they try their best. They are very accomodating.
*Free shuttle within uptown (nice)
* Room service knocked at our door at 8:00AM in the morning!

Rooms: 1 star
* The room was adequate in size.
* The internet was free but horrible. it is not suitable for either business or otherwise.
* The room was clean but it smelled badly (Dingy).
* The beds were not comfortable at all.
* The bathroom was clean.
* There was a coffee maker and an iron
* Not that quiet. It is quiter than the aloft though

Breakfast: adequate 4 stars
* lot of fruits
* eggs
* oatmeal
* buffet breakfast

Pool: Overrated and not inviting.

If the hotel could fix the smell in rooms, offer more comfortable beds, and replace their internet infrastructure, they could get 4 star rating. The service was excellent though. There is a lot of potential for this property.

  • Stayed September 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
onceuponax
1 review
5 of 5 stars Reviewed September 3, 2009

Finding the hotel was so easy considering " in the city" and no worry about parking, they have a parking garage. Upon entering the hotel, a welcome from the staff, and a look around I knew I could relax. The staff was very professional yet made you feel like they were your friends and willing to help with whatever you needed.
Opening the door to the room was pleasing, very nice and first impression was correct, comfortable beds, clean bathroom, excellent maid service.
The restaurant in the hotel, hours, food, and staff all superb. There was a small store also where you could pick up those late night snacks or the little items you forgot. Pool on the roof, what a view, and a track if you are a runner.
All in all you would not have to leave the hotel if you were just chilling, but in that city who would chill? Anything you want I think is there-and the hotel is amazingly close to everything, walking is no problem.
Before closing I do need to say I did miss the frig in the room-I can do without the microwave but I do think all rooms should have a frig..
Hope this helps you in your plans, do stay at this hotel, you will have a good, relaxing, peaceful time once you shut your door even if your day was frustrating.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Weaverville, NC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 30, 2009

I stayed at this hotel for two days for a business conference on internet marketing & media. The internet connections throughout - both in room and in conference hall - were pitiful. That's my one big complaint. Business travelers today want to stay connected. This turned out to be very difficult at this hotel.

Other negative points were:

The conference room(s) were roasting, inadequately air conditioned for a room full of people during a Charlotte summer. Many attendees couldn't survive all the way through to the final presentations.
Room configuration (King Leisure) : The vanity sink is located "outside" of the bathroom, and the pedestal sink would be completely inaccessible to anyone 5 feet or under. I'm 5'4 and had to stretch a bit just to wash my face.
Limited power outlets. The work desk provided for an outlet - which you could either use for your computer, OR for the coffee maker. I had to move the coffee maker to the tiny space next to the sink and use the outlet there to make the coffee.
Although there is a rooftop swimming pool and fitness center, you have to go to the front desk or some other rigmarole to get there. I brought my bathing suit but never used it.
Parking was expensive (to me) at $14 per night. I couldn't see any alternatives, so be aware of this extra expense.

Average:

Amenities and features of the room & lobby, room/food/beverage prices (considering it's located in the middle of a nice part of Charlotte - I am a country mouse and thought the prices were very high 'to me', but I believe they are average for downtown hotels.)

Positive points:

The Front Desk, bartender and restaurant servers were all very friendly and helpful. I did order room service one night, it arrived promptly and the food was good.
The free breakfast and boxed lunches provided to conference attendees (I assume they were organized by the hotel, not an outside service hired for the event) were quite good, and plentiful.
The hotel is well-situated if you are going to the next-door convention center, and the neighborhood is very nice with many attractive shops and restaurants and cultural sites. It is easy to get to, BUT - the directions on the hotel's web site are too sketchy and there are a lot of one-way streets. Definitely call for directions or use an online map service to get a street map before going. I went around the block a few times before finding the entrance.

Overall:
Adequate is the best I can say, and an expensive adequate at that. The horrible internet service is my deciding factor for not recommending this hotel for business.

  • Stayed August 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Albany, NY
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 28, 2009

In town for a wedding, we booked a room in this hotel for 4 nights via Priceline at a rate of only $50/night as an alternative to the higher priced Mariott 2 blocks away. That was where the majority of the wedding guests were staying at more than double our rate.

I've never seen a 4-star Holiday Inn before, and after seeing what our friends and relatives got at the Mariott I really have to question what made it worth that much more. In fact it seemed like our room was nicer and the service we received was just as good, if not better.

The rooms and lobby were very modern looking and trendy, almost "art-deco" in design, but what do I know? The rooms were as clean as can be and the fixtures and furniture were all a step above your average Holiday Inn. The climate control and WiFi worked perfectly, and the rooftop deck offered stunning views of the city along with the luxury of a pool, hot tub, and fitness center. All of which we made good use of. As some others have mentioned, you need to swipe your room card inside the elevators to access the upper floors and the rooftop amenities. Every staff member we encountered was extremely helpful and friendly.

Yes, there was an additional parking fee ($12 self/ $16 valet) per night for use of the adjoining garage. However, I was unable to find any hotels in downtown Charlotte that didn't charge extra for parking. If you're not driving, even better, as there are usually plenty of taxi cabs lined up out front and the light rail system runs right by the hotel (fortunately the sound is buffered by the parking ramp between the rail and the hotel itself).

There are many restaurants in the area, but it should be noted that quite a few close up shop every evening as the downtown offices empty out. In fact, I found Charlotte to be a bit of a ghost town on weekday evenings and weekend days. The exception to this rule is weekend nights when all of downtown transforms into a party hotspot and the streets are flooded with people and booming dance music. If that's what you're looking for, you've found it. If not, then I'd recommend staying outside of downtown on the weekends. That's no knock on this particular hotel, as all hotels downtown are undoubtedly affected by these crowds.

Speaking of bars, there's one downstairs, but we found the drinks there to be rather overpriced ( and we tend to tip well, so you can't blame that ), but I don't stay in hotels to hang out at their bar all night.

If there was one thing that would have made this hotel perfect for our extended stay it would have been a mini-fridge & microwave, but that's just being picky and I don't recall ever seeing that at a Holiday Inn.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 2, 2009

Stay away, the service is OK but that is the nicest thing I can say about this place.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Statesville nc
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2009

Great place to celebrate a wedding. We had the rehearsal dinner and wedding reception this past weekend. Everyone from the time you opened your car door, registered and progressed through the weekend wedding activities performed their job excellently. We had a lot of people who stayed at the hotel and attended the wedding activities. They were all pleased with the rooms and service provided. Special thanks to Rachel and her associates. They were the BEST!!!!

  • Stayed June 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Renton, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2009

The staff was great. The people remebered us everywhere we went. The breakfast staff bring you anything or you can get in on the great buffet. We noticed folks coming in from outside the hotel for breakfast. The location is great. You are walking distance from anything in the 4 wards. The nearby Epicenter is where we spent a lot of our time. The new rail system is directly behind the Hotel. We used it to get to the Dilworth area to visit some galleries. My husband liked the Irish pub around the corner from the hotel. If you visit the bar, be sure to ask what is in the two large decanters at the end of the bar.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Charlotte - Center City

Address: 230 N. College St., Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Romantic Hotel in Charlotte
#52 Business Hotel in Charlotte
#52 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Charlotte - Center City 3*
Number of rooms: 296
Official Description (provided by the hotel):
Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte’s Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions. ... more   less 
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Also Known As:
Holiday Inn Charlotte - Center City Hotel Charlotte
Holiday Inn Center City
Charlotte Holiday Inn

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