We stayed at the Holiday Inn for 4 days for the CIAA finals. There were people EVERYWHERE. Fortunately, the hotel was ready for all of the action. They had ample staff on hand that were happy to meet our every need.. Despite all of the guests that were there to check-in, the check in process was easy and short. The room was clean and warm. The first night the heater started making a very loud noise, the manager came to our room, fixed the heater and promised to have the maint. crew there to check it out in the morning. And THEY WERE THERE as he promised. The cleaning staff was extremely friendly and thoughtful. The valet was a little pricey but very worth it as the wait time was very short. The only thing I did not like about the room was that the lavatory was located outside the bathroom.There was no privacy when it was time to wash your face, etc.The pillows were labeled soft or firm, That was excellent because my husband prefers a firm pillow and I prefer soft pillow.They were happy to change them daily. I really did like that perk. That made the few hours of sleep we did get just that much more enjoyable.