I stayed at this property last week 01/29/2009 x 2N. We had 2 rooms. OK, the Good, The bathroom was one of the cleanest, that I have seen. Alot of detail into keeping the tile and floor clean. Breakfast was BW Standard but the Breakfast attendant sat in a chair watching tv chatting with a friend who was not an employee and never assisted the guests. The Front Desk staff were nice, but not helpful at all. I had a King Suite that really wasnt a suite, it was a room with a King Bed and a Sofa Sleeper off to the side. I paid extra for this? When a room with 2 queens would have been the same space, but less money. The Sofa Sleeper had no Sheets, Blankets or Pillows. I called the desk and they had ME walk down to get the Sheets and Blanket but they would NOT give me 1 pillow. They told me to use the pillows on the King Bed. Best Western Standards requires 4 Pillows to a King Bed, not 4 Pillows to a King Bed and a Sofa Sleeper. No one offered to get a pillow, not even one. So my 2 kids, had 2 pillows and my pregnant wife and I had 2 pillows on a King Bed. NOT VERY GOOD. This property cares about the money that they are taking from the guest but not caring about the guest needs. Not a very good Best Western Property. At check out, they charged me for a Safe that was never used and then refused to reverse the charges off. I asked for a comment card and of course, they were out. I asked if they had my email address so Best Western could email me and they saud NO, they dont do Email addresses. I then asked for the manager and the front desk clerk told me "It is the weekend, he nevers works on weekends" Again, they care about taking yoru money but they dont care about the guests. So needless to say I will not return to this property. I love Best Western and Marriott very much so if you want to go Best Western go to the B/W Sterling across town. Been there 4 times and wished I would have returned.
