the staff, and managers, showed the worst hospitality i have ever seen. They did not honor the rate that i was promised, and they were completely rude. They hung up on me in the middle of me asking how to connect to the internet. They were very rude, and made me feel like i was the dumbest person ever. I have never been so disappointed with any hotel i have ever stayed at. Don't stay here!

If you want to meet the rudest people in North Carolina, stay here. I am not kidding. Someone needs to send these folks to Courtesy school. Not just employees but management too.

They would not honor the rate confirmed by my travel agent and if I did not pay the higher rate, I would be charged a no show fee.

Letters to Best Western headquarters have gone unanswered.

So much for customer service.

I have just come from a very restful time at the Best Western Independence and I was pleasantly surprised that everything was clean, and the staff efficient. The best thing that I liked about where the property is, is its close proximity to most of the major shopping locations.

I had a great time there and I would definately go back to that specific location.

the property has been renovated. however, after i signed my folio paid my bill for the two nights and left, an additional charge of $150 was charged to my debit card account. i discovered this several days later when i went online to check my balance. i called the hotel and was told that it was because i had 2 dogs in my room. i did not. the clerk told me i would have to speak to the manager who was not in. i called a total of FIVE times in two days, left voice mails but mgr never returned my calls, i did speak to the sales mgr and customer relations persons who said they'd call me back, (they didn't) but said they couldn't act (no authority in other words) and i ended by going to my bank and signing an affadavit regarding the charge. my question is this - if i was thought to have animals in my room why not come to my room sunday morning before i checked out or sat evening when i was in and inspect the room and tell me what they thought. this would have solved everyone's problem. does this mean that if you stay at this property you had better have the mgr or someone inspect to make sure you are not stealing towels, have dogs, cats, whatever. this is just unethical and very poor business. thank you, t. collins