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“GREAT JOB BEST Western Plus” 5 of 5 stars
Review of BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte/Matthews Hotel
2.5 of 5 Hotel   |   2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point) (East Forest)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #82 of 171 Hotels in Charlotte
Charlotte/Matthews, United States
1 review
1 helpful vote 1 helpful vote
“GREAT JOB BEST Western Plus”
5 of 5 stars Reviewed March 31, 2014

I was impressed with how nice, cleaned, and curtesy of the staff. The rooms were cleaned, normal wear and tear on carpet. I will defiantely be staying there again..Great Job Staff. I did not eat breakfast at the hotel, so I cannot give you a review for that. Resturants close by, walking distance. I was impressed with the staff as they treated everyone with respect, loyalty, and honesty. VERY IMPRESSED!!!!!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, April 1, 2014
Thank you so much for your review. We are glad your enjoyed your stay with us and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    50
    41
    21
    6
    22
See reviews for
37
23
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cleveland, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 17, 2014

I have tried reaching Mr. Patel several times. His voice mail is always full and he is either not there or on property. I have even left message with the hotel clerk but no response. My stay was HORRIBLE. I checked in around 8:30pm on 3/11/14. I had 2 rooms. My business associate had no issues. I was first sent to a non-smoking room on the second floor. I was unable to open the door with the keys provided. I was given another key and was able to enter the room. The room was very hot so I turned on the air conditioning and it sounded like a jet engine. I called the front desk and held up the phone. They agreed that something was wrong. and I should be moved. I was moved to a non-smoking room on the third floor. When I got off the elevator it smelled terrible up there. When I got into my room, it looked clean but it smelled. I was tired and tried to make the best of it. unfortuantley I got hives and started sneezing, watery eyes. I didn't know what was wrong. It was also very difficult to breath, like the air was heavy. I tried to go to sleep but was unable to. I called the front desk around 2 or 3 asking if there was any Febreeze or lysol spray available. They said no. I told the clerk that there is something wrong with the air because it smells bad and it is difficult to breathe. He said that must be the cigarette smoke. I said what cigarette smoke. He said you are on a smoking floor. I was LIVID. I am allergic to cigarette smoke and didn't realize that was what the smell was. That explained why the air was difficult for me to breathe. They offered to move me but I said that is rediculous because I was to be up in a few hours. I said that is horrible that you would put a non smoker up here when the smell goes right into the room anyway. Needless to say I had ZERO sleep and had 5 huge business meetings the next day. On top of that, I had just come from the hairdressers so I would look great for the meeting and I had to redo everything because of the smell. My afternoon appointments were in Greenville SC. Unfortunatley, I was then stranded in SC because of the snow at home and I had to deal with smelly clothes NOT ONLY for my meetings all day but the next. I am very upset with Best Western and Mr. Patel. How can you complain if you can't reach him. I would have been better off sleeping in the car. I have previously stayed at this hotel and it was fine. No my money was not well spent. I can be reached at 216-534-8612 I would appreciate not only a call back but my money back for one nights stay. Thank you Shawn Lichtig

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, March 27, 2014
Thank you very much for your review. I appreciate you taking time out of your morning to speak to us. We take each guest concern very seriously and apologize for your inconvenience. We had a professional steam cleaning company come out to clean the carpet and drapes to remove any hint of smoke smell that you experienced. Our Maintenance department corrected the problem with the air conditioner the following day as well. We appreciate you bringing these problems to our attention. Once again, we are sorry for the inconvenience and we look forward to seeing you the next time you are in the Charlotte area.
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Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 3, 2014

I booked this room as a last resort for the CIAA tournament, Priceline had it as a 3 star and Trip Advisor as a 3 star also.... Let me tell you this hotel is nowhere near a 3 star, 2 star or 1 star. We checked in and we were not in the room for 15 minutes and killed 3 roaches, one on the refrigerator, one on the chair beside the bed, and one crawling on the wall.... The staff was very rude and they would not give us our money back we are considering small claims court. So unless you like roaches please stay away from this nasty hotel

Stayed February 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, March 14, 2014
Thank you for your review. I would like to apologize for the problem you encountered at the Best Western Plus Charlotte Matthews Hotel and thank you for bringing this to our attention. I would like to ensure you that the hotel is kept to the utmost highest standards. We have our hotel treated once a month for pest control. We handled your concern with urgency and had a professional exterminator come back out to inspect room 225 as well as the room next door. The extermination company did a thorough wall to wall inspection. According to the exterminators findings there were no signs of any kind of infestation.
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Charleston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

Wonderful staff and accommodations. Check in was quick and simple. lot's of restaurants and shopping near by. the grounds were well kept and safe. i would definitely return. the breakfast was nice addition to my stay. interior hallways were very Quiet.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, March 6, 2014
Thank you so much for taking time to write a review for us, we know you are busy and appreciate your time. We hope to see you next time you are in the Charlotte/Matthews area,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2014

Check-in was smooth and friendly. Ample parking. Room was spacious, tasteful and acceptably clean. Nice view from large upper floor window. Appreciated the "green remote" concept. Was out late, stopped by the desk on the way back in and asked staff to set me a wake up call for 8am. Really looking forward to that hot breakfast. The bed was way too firm for my back, finally fell asleep after tossing awhile. Woke up at 9:30...no wake-up call had come. My wife went down and breakfast had closed at 9am. Now we were late. Checked out, let the staff know what happened. I expected some type of comp at this point, a discount or future discount or even an offer of a bowl of cereal but got nothing but a reluctant, brief apology and a stare. Too bad because the room was nice and it was a nice location. I would have stayed there again.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, February 21, 2014
Thank you very much for taking time to leave us your review. I apologize for you not receiving your wake up call, I know how important those are to our guests. I have let our Manager know about this situation and he has spoken to all employees concerning this issue. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2014

We were stranded at Charlotte Airport after flights were cancelled due to the recent snow storm and were pleased to be able to get accommodations at this property. All of the staff went out of their way to make us feel welcome during this stressful time. The room was well appointed, very clean, spacious, and comfortable. We were greeted by a cheerful smile of the breakfast attendant and the hot breakfast was a great way to start our day. Sande was very helpful with directions and suggestions on the best route out of town to avoid any possible road closings. Thanks to everyone for their help and southern hospitality.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, February 21, 2014
Thank you very much for your review, we appreciate you taking time out of you schedule to review us. It was a pleasure to have you stay with us and we hope to see you again very soon. Hopefully next time the snow will stay away!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2014

Very clean and in a good section of the city. WiFi is actually fast. Very friendly place to stay. We have family in Charlotte and we stay at this Best Western when possible. There is a Chili's next door.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review, February 10, 2014
I would like to say thank you for taking time to leave your review for our hotel. We hope yo hear from you again the next time you are in the Charlotte area. If there is anything we can do for you, please feel free to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #82 of 171 Hotels in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Charlotte Best Western
Best Western Charlotte

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