My job entails traveling almost every week, every year, so I am familiar with almost every national hotel chain. My recent stay in Charlotte was my first at a Sleep Inn and frankly, I was amazed and pleased. I usually ask a lot of questions during my hotel stays re: where to get gas, recommended restaurants, the best/fastest roads to my client destinations, and where to food shop (I sometimes prefer to eat in my hotel room to maximize my time and keep costs in line). I received immediate and accurate info from the front desk staff and found them to be very pleasant. The breakfast hostess and the housekeepers were equally helpful and seemed to be happy to be working there. I ran into the hotel Manager and commented on these observations to him and found out that many of his staff had been there for years. That spoke volumes to me at a time when few businesses are able to retain good people, and it explained why the service was so good and the hotel so clean. My stay here had everything I needed for me to conduct business without worries: a comfortable bed, substantial breakfast, large flat screen TV, a micro-fridge combo, and even an oversized shower. All that plus truly nice people who appreciated me and never gave the impression I was bothering them. This will be my ongoing home away from home whenever I return to Charlotte. Overall, this is a fabulous value and really was an "excellent surprise."

Excellent experience! Staff was extremely helpful and accommodating. Our room, though a bit on the small side, was extremely clean and modern looking. We had free Wi-Fi and a large screen LCD TV in our room. There was a microwave, mini fridge, iron, and ironing board in the room as well as a coffee maker but there wasn't much need for it as there was free coffee available in the lobby 24 hours. The free breakfast in the morning was delicious with loads of options-- fresh fruit, make-your-own belgian waffles, Jimmy Dean breakfast sandwiches, packaged pastries, donuts, yogurt, dry cereal... basically a whole load of options! For less than $70 a night it was more than a fantastic deal.

Staff so friendly and accomodating!! Clean, pretty rooms!! Great breakfast and amazing pool!! Went there on business and it felt like a vacation! Hot, cozy showers and hot fresh coffee all day!! Will be back to stay again!!

the room was small and the bathroom was big and easily accessible for wheelchairs. we were in a handicapped room so i dont know what the regular rooms are like. we had a microwave, a small fridge, an iron and board and a cabinet to hang clothes. the staff was very nice and the location was close to the verizon amphitheatre, buffalo wild wings and the speedway. the bed was comfy. the ice machine was out on our floor, but the staff was aware of this. will def book again when we are in charlotte for a concert!