It's impossible to rate this hotel because I was denied access to it. I attempted to check in at 9:45PM on Saturday 8/24/13 with a prepaid reservation booked with Priceline and the lobby door was locked. An attendant stationed at the desk motioned for me to pick up the phone by the door to speak to her. She advised me to use my key to get inside. I told her that I was just now checking in. She then told me that she was doing an audit and she couldn't let me in. I inquired how long the audit would take and she told me 2 hours. When I told her this was unacceptable, her response was "You should have checked in earlier". I then asked for her supervisor and she stated that she was the only one there and I should go wait in my car until the audit was complete. UNBELIEVABLE! I was 16 hours into my day and all I wanted was my room, a hot shower, and a bed to sleep in. There were no safety issues here because if I had a key, I could have walked right in the door. I contacted both Priceline and Extended Stay corporate offices first thing on Monday morning and four days later I haven't heard back from either one of them. Lawrence, the customer service rep at Extended Stay guest services had a good chuckle when I explained what what had happened. He did offer an apology for the chuckle. Too little, to late! So, travelers beware. If you have a reservation with Extended Stay America, call before checking in to make sure they aren't doing an audit!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Extended Stay, Orbitz, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Extended Stay America - Charlotte - University Place - E. McCullough Dr. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.