We stayed here during the CIAA (a big collegiate) basketball tournament event during the last week of February into March. This tournament generates a lot of money for the city of Charlotte and the hotels. Double Tree hotel was clean and the staff were exceptionally polite, professional and friendly. My only complaint is the hotel is not handicapped accessible in my book. The only way to access the hotel is to be dropped off at the main entrance. If you are a handicapped driver you will have to risk taking the garage ramp which in my opinion is not safe for a non handicapped person let alone one who is handicapped. I'm not handicapped but I am sensitive to those who are and after inquiring at the front desk, I was told that the garage ramp was in compliant.
This hotel is not centrally located like some of the other downtown hotels. It would probably take 15 minutes to walk to the core of the downtown area. You better be in good shape and wear sneakers. The terrain is not flat, you will be walking uphill. Thank goodness for the free shuttle bus but beware of it's hour of operation. There are only two elevators in this hotel and this is a pretty big highrise hotel. Cost wise, I'm sure DoubleTree increased their rates to fleece their guests as this was a HUGE weekend event. Would you believe NASCAR guests' cost is cheaper than the $209 we paid per night, NASCAR room rates - $129 and $163/nite which includes 2 tickets to NASCAR Hall of Frame. Example of being fleeced - BIG TIME!!!
The hotel is showing it's age, the tub area needed caulking, the toilet tissue roll is behind the bathroom door, and the room was very warm. We literally had the AC on during a snow showers, yes it snowed while we were in Charlotte!! The rooms are quiet or sound proof to some degree. While in our room, I couldn't hear our toilet flush or the shower running. However, we could hear the cleaning crew outside of the room. There is a charge to use the internet in your room although they claimed if you are a Hilton Honors member it's free. NOT, only free if you are a Gold Honors Member.
The breakfast menu was good. The best part of our stay were the incredible, delectable, delicious, yummy ever so slightly warm melt in your mouth chocolate chip cookies. OMG!! These cookies are scrumptious and addictive. All that was missing was a nice cold glass of milk. The cookies were so good that I purchased a tin to take home. Yummy!!!
Would I stay here again - YES, just for the cookies!
5th floor was nice but warm
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.