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DoubleTree by Hilton Hotel Charlotte - Gateway Village: Traveler Reviews

3.5 of 5
895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #31 of 166 hotels in Charlotte
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167 reviews from our community

    Trip type
Traveler rating
    57
    68
    34
    6
    2
Date Rating
Burnaby, BC
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Great except for wifi charge”
4 of 5 stars Reviewed February 5, 2013

This hotel is very nice - it's in a quiet location on University grounds, close to public transportation and some amenities - but I'm not a fan of hotels charging for wifi in this day and age. It should be included in the room rate. The fee wasn't that high compared to some places, but still. As for the hotel though, the rooms were comfortable and the lady working at the bar was extremely friendly and knowledgeable about the area. There's also a very nice bar up the street if that's you're sort of thing.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BigTim78 about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
February 15, 2013
Thank you for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). In regards to the internet we will forward your comments to our DoubleTree Brand team for them to review. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Nice Stay”
5 of 5 stars Reviewed February 4, 2013 via mobile

My family and I stayed at the Doubletree and had a wonderful stay. Hotel is clean and well maintained. The staff is very friendly and helpful. The warm walnut chocolate chip cookies at check-in were a pleasant surprise .

Stayed January 2013, traveled with family
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Ask LC_968 about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
February 15, 2013
Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). We will keep the cookies warm for you until you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
1 review
1 helpful vote 1 helpful vote
“Nice hotel, very clean. Just don't eat at restaurant.”
4 of 5 stars Reviewed January 27, 2013

The hotel was clean, comfortable and convenient. Just don't eat at the restaurant. On a Friday evening there was very little staff. No one to seat you and no sign directing you to seat yourself. When we finally were seated it took 15 min to get a server and 45 minutes to get our food order. The food was good but cold (probably because it sat around since servers were hard to find). If you are hungry would recommend you eat elsewhere.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Terri G about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
February 19, 2013
Thank you for your review. I am glad to hear that your overall impression of our hotel was positive, but am very sorry that your dinner experience was unsatisfactory. I truly appreciate your comments. I have reviewed them with our Food and Beverage Manager and appropriate action has been taken to prevent this from happening in the future. Thank you for your review and please feel free to contact me personally when I may be of service or assistance to you.
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Tacoma, Washington
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good for business”
4 of 5 stars Reviewed January 23, 2013

I have stayed at this hotel twice in the past 2 months for business. The first trip, I was there for 2 weeks. A month later, I was there for another week. When I arrived for the second trip, the front desk staff recognized me, making sure there was a refrigerator in my room because they knew I wanted one. I loved the room, the service and exercise room. My only caveat is that they charge $15 for the breakfast buffet, which I find pretty pricey for what is offered. Overall though, I enjoyed my stays. I know I would stay there again even if I weren't on business.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask C_Hall279 about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
February 15, 2013
Thanks for staying with us. I’m happy to hear that you enjoyed your stay and that our Front Desk Team were helpful! I’ll be sure to share your comments with them. See you soon,
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Carrollton, Texas
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Convenient is the best I can say”
3 of 5 stars Reviewed January 17, 2013

I stayed at the hotel on business for three nights. It was convenient for my needs but not much else. Yes, the rooms were clean and the staff efficient but that's about all. The restaurant was forgettable with an uninspired menu for dinner and the same breakfast options for the past several years. Seems a pity...the selection of other restaurants in the area is limited so they could keep more guests in the hotel for dinner if they menu were improved. Also, charging for. Wireless connectivity? In a time where each hotel strives to differentiate itself the addition of these, nickel-and-dime-fees is rather off putting.

Room Tip: Ask for a room facing the school.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Mike E for Charlotte
Ask Mike E about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
February 19, 2013
Thank you for your review. I am glad that our hotel was convenient for your business needs and that you found our guestrooms clean and our staff efficient. I appreciate your comments regarding our menu selections. We are in the design phase of a new restaurant concept which will not only create a new more inviting space, but with that will come a revamped menu with many local and regional selections. Incidentally, we recently implemented our new Doubletree by Hilton breakfast menus. I hope that you will return and try one of our new items. The Bread Pudding French Toast and the Wake-Up Sliders are awesome! Thank you again for your review and please feel free to contact me directly when I may be of service or assistance to you.
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotels in Charlotte
#33 Family Hotels in Charlotte
Price Range: $$
Hotel Class:3.5 star (3.5*)
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