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DoubleTree by Hilton Hotel Charlotte - Gateway Village: Traveler Reviews

3.5 of 5
895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #28 of 166 hotels in Charlotte
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167 reviews from our community

    Trip type
Traveler rating
    57
    68
    34
    6
    2
Date Rating
Newark, Delaware
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“perfect if booked in advance”
4 of 5 stars Reviewed October 28, 2012

I stayed here just for a day before moving to days inn. it was very expensive for me because I booked very late. Doubletree is the perfect place for people who have come temporarily and work at trade street. Very clean and highly courteous staff. only demerit I would say is expensiveness.please book in advance to clear that.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Shashi R for Charlotte
Ask Shashi R about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
October 29, 2012
Thank you for choosing to stay with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.
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Atlanta, GA
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“A Good Hilton Property”
4 of 5 stars Reviewed October 24, 2012

Having been a long time Hilton Honors member, I am increasingly bummed out by the diminished quality of alot of the brand's properties. This one is one of the nicer ones I've been to in quite a while. Haven't really explored around, but seems pretty convenient to downtown biz district and the staff is super friendly.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask motogrrl2003 about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
October 29, 2012
Just wanted to thank you for your recent stay with us. So glad you were able to experience our authentic DoubleTree hospitality. We look forward to seeing you soon.
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great hotel with excellent friendly service”
5 of 5 stars Reviewed October 20, 2012 via mobile

I have just arrived back in the UK from visiting Charlotte for a joint fire service training week with the CFD. A large group of us stayed at the hotel. From the moment we walked in we were made to feel welcome by the friendly staff. Lovely comfortable clean and spacious rooms. Food was great. This is only a short walk from the city centre which was useful for the evenings. Enjoyed every minute of my stay there.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Johnrosslinden about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
October 29, 2012
Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). We look forward to seeing you next year.
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Toronto, Canada
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
“Nothing too fancy, but just fine”
5 of 5 stars Reviewed October 9, 2012

If you want to walk off the inevitably big southern meal you will have with business colleagues uptown, this is a great choice. It is about five blocks away from the Trade and Tryon crossroads, and much, much quieter and cheaper.

It's an easy walk or the hotel will run you into the heart of uptown, or you can take the Gold Rush shuttle bus that comes every 15 minutes or so.

The rooms are quiet and comfy and I had a good look around for any issues flagged in some reviews, I have no complaints other than a sink stopper set to low and therefore slow to drain (room 521, Mr. Mgr).

There's a room safe (yay) and the beds are comfy. The sofa lounge thing in the corner is nice but not all that comfy to sit on. If you have Old Guy Back, avoid.

There's a Starbucks right across the street. I didn't try the bar or restaurant.

Room Tip: An easy walk into uptown ... looks far, but 10 minutes tops to get to heart of bank district
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 4 more reviews by canuck169 for Charlotte
Ask canuck169 about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
December 5, 2012
Thank you so much for the wonderful comments. I am glad you enjoyed your stay. Please know that our property engineer has taken care of the sink stopper, again thank you for bringing that to our attention. We hope to see you soon.
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Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
“"Worst stay of our Southern vacation"”
1 of 5 stars Reviewed October 8, 2012

NOISY!! No sleep due to loud cooling unit and all night street construction noise. Why pay $200 for a cookie? Staff was very unconcerned when I reported the sleepless night (almost like they are very used to hearing this complaint). Also, a hotel of this caliber should at least have complimentary coffee in the lobby. The pool was taped off with yellow construction tape, felt like I was in the ghetto. Im hoping this was just the Charlotte area Doubletree and that we can count on the better service and rooms we have experienced at other Doubletree properties.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Caryn T about DoubleTree by Hilton Hotel Charlotte - Gateway Village
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
October 17, 2012
We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. Again, we apologize for the inconveniences that you endured, and we want you to know that we have addressed your comments with both front desk staff, and our maintenance team. We hope that the next time you’re in the area; you’ll consider staying with us again.
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotels in Charlotte
#32 Family Hotels in Charlotte
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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