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“A superior hotel in a great location” 5 of 5 stars
Review of Hampton Inn Charlotte - South Park

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Hampton Inn Charlotte - South Park
2.5 of 5 Hotel   |   6700 Phillips Place Court, Charlotte, NC 28210   |  
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Ranked #3 of 170 hotels in Charlotte
Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“A superior hotel in a great location”
5 of 5 stars Reviewed January 30, 2014 via mobile

We have stayed two times in this hotel and will do so again. It's location, near a mall and on a street of interesting shops is very good. The staff is very co-operative and helpful. They have a shuttle van, free of charge to the local mall, and will also come and pick you up when you telephone. One problem is that, like some other Hampton Inns, they require a 24 hour notice of cancellatiion, which for travellers like us, is always not possible, given weather and road conditions. This policy will hurt them as inclement weather may result in one not being able to get there. Hampton Inns should reconsider this policy. As well, last year we paid $139. a night for our room and were shocked to have to pay $100. more this year as we were not coming on a week-end, but during the week. This huge difference is unacceptable to me as a traveller, I should not have to pay such a difference. I spoke to the manager and he graciously explained that they catered to corporate clients during the week and thus the huge difference in rates. He did reduce my rate a little, and I did appreciate his action. This location is superior and the rooms are clean, the breakfasts are great and with the two exceptions noted above, we would return here. Hampton Inns should review their policies on cancellations as this will hurt them if they insist on 24 hour notices for travellers, something which is not always possible.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Atlanta, United States
1 review
4 of 5 stars Reviewed January 28, 2014

The Fitness center at this hotel is WAY to small for the hotel size. There is exactly 1 eliptical, 1 treadmill and 1 set of dumbells with 1 bench.. however there is NOT room for 3 individuals in this space comfortably!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

I love this hotel. The room are spacious, clean, with even a television in the bathroom. The staff are friendly, helpful, and knowledgeable about the surrounding area. The only inconveniences I've experienced is 1)when there's a large event it can be difficult to find a spot in the parking lot and 2) there are only two pieces of cardio equipment in the fitness center. The good news is the surrounding area is walker friendly if you want to take your workout outside. The surrounding area has shopping, restaurants, movies, and a Whole Foods.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 19, 2014

Sink was stopped up, toilet was stopped up, each day it was hard to get on the internet. Internet was slow. The price is raised on weekdays, to raise money from business travelers, but unfair to folks like us just visiting family.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel H, General Manager at Hampton Inn Charlotte - South Park, responded to this review, January 20, 2014
Dear Valued Guest,

I want to thank you for taking the time to complete a survey and share your thoughts concerning your stay.

I do apologize for the problems you encountered while staying at our hotel. I have spoken with some of my staff and management pertaining to your review and I will be contacting you immediately to address them with you. Also, I want to reassure you that guest(s) satisfaction is our goal here at the Hampton Inn & Suites - SouthPark at Phillips Place in Charlotte, NC.

Sincerely,
Marcel D. Hebert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
outoftowners123
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2014

We recently visited Charlotte and stayed at this beautiful hotel. We loved it's location set in the middle of restaurants and little shops . The suite was big and spacious and clean. We would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed January 12, 2014

We were guests of this Hampton Inn & Suites for 9 days. Upon arrival, we were very impressed with this upscale Hampton Inn. The service, the rooms, and especially the personal attention of Ms. Erin Dennis, the Sales Coordinator. We would recommend this hotel to all visitors to Charlotte, NC.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

I love this hotel. The location is great. The lobby is very nice and the rooms are always clean and the built-in mirror TV in the bathroom is fantastic! I try to stay at the Hampton Inn Phillips Place anytime I travel to Charlotte. I've never had a bad experience.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Charlotte - South Park

Address: 6700 Phillips Place Court, Charlotte, NC 28210
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Charlotte
#7 Business Hotel in Charlotte
#9 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Charlotte - South Park 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Charlotte - South Park Hotel Charlotte
Hampton Inn South Park
Charlotte Hampton Inn

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