I would love to give this hotel an outstanding review, but there were a couple issues that we experienced. The first room they gave us, while decorated nicely, had a strong sewage smell....we asked to be moved and were given another room proptly. The manager stated that was the only room left that still had an odor in it due to nearby construction. This leads me to wonder though, why we were not given a nonsmelling room to begin with?

The second major issue we encountered, was the bathroom sink faucet did not dispense any water. The room we finally ended up in was recently remodeled. The bed was extremly comfortable, nice fixtures and decorations. The tv within the bathroom mirro was an exciting feature I have never seen at a hotel before.


The lobby and public areas were decorated very nicely as well.

The biggest problem with this hotel is that they do not have HOT WATER. Every morning I was forced to take a 2 minute shower because that was as much as I could stand of the cold water.

I spoke with management and their reply was that they have ONE hot water heater AT THE OTHER END OF THE HOTEL. Their advice was to let the water run for 5-10 mins (1. Tried it, didn't work & 2. Charlotte is supposed to be on water restriction b/c of the drought - good to know they are doing their part!) or ask for a room on the opposite end of the hotel. As if new guests are supposed to know to ask to be on the side of the water heater.

Other than that, the stay was tolerable. Yes, they are renovating, which means boxes strewn throughout the floors, but the staff was nice. However, the cold showers were unbearable and despite the renovations, they have no plans to correct it. Even shelters provide hot water for showers. I'm an adult and I was miserable, I would hate for a kid to have to put up with that. Stay away, especially if there are kids involved.

This was the nicest Hampton Inn I have ever stayed in. The rooms and beds were clean and beautiful. Free internet. Okay breakfast, but very friendly staff. Surrounded by wonderful restaurants and shopping.

We stayed at the Hampton Inn in late Jan. We found the hotel under renovation and of course wasn't thrilled. I'm sure the staff had been having a tough time with jack hammering going on daily. I asked for a room away from the elevator and of course, our room was right by the elevator. I asked if there was another room available and was given one on the 2nd floor right above the jack hammering. So there was no rest for the weary with such noise. We journeyed across to the mall till 5 PM. to make sure the work would be done for the day. I was very disappointed with the reservationist that gave us the room as she didn't mention the work below our floor. I spoke to the manager later in the day and he didn't charge us for the room which was very nice. We generally stay there when in Charlotte but I think I'll check out the Marriott next time in the Queen city, simply because of the lady that gave us the room. She could have been a little nicer and mentioned the work force below our room.