My husband had business in Charlotte and the family went along since it immediately followed a family vacation in Atlantic Beach, NC. We thought as usual a Homewood Suites would be a good place to stay with the kids. When we arrived to our one bedroom suite, the room had a vile odor. It was so bad that I could not even remain in the room while my husband went to get another room for us. It smelled of either smoke or moldy wet scent. It also had a missing floor board in the kitchen area.
The front lobby staff was kind enough to up grade us to a two bedroom. This room was in such bad condition. It had a smell but not as bad as the first. The a/c was leaking and the floor was soaked in the bathroom area of the room with the king size bed. The shelves in the same room were falling down, the a/c in the second bedroom had a very loud squeaky sound and the ceiling fan wobbling violently in the low position. After a very long night in that room, we asked to be moved again to the 2 bedroom directly above us. It was better smelling, no a/c issue but had plumbing issues with the kitchen sink not turning off unless you worked on it for awhile and one of the bathrooms no hot water from the shower and the sink plumbing was not correct with hot and cold reversed.
We spoke to the manager who told us she just started at the property the week we stayed. She gave us points on our Hilton honors since my husband's company was paying for the room and a gift card to a restaurant. They tried to help out but knew that the condition of the hotel was in serious need of renovation.
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