On our return to Charlotte on 7/28/07, We ended up back at this Amersuites Hotel which had overbooked us on 7/21/07. They had the proper room this time but as we entered the room, the deodorizing scent they used was very strong. My Cpap machine still had that same odor in it a day later.
We informed the front desk that we were returning the rental car to the airport and would like the shuttle back to the hotel. They said to just call when we ready at the airport. We called and were told that the shuttle had just left for the airport. It never arrived. Over a half hour later we called again and were told they would send the shuttle again. About a half hour later it finally showed up. Over a hour wait for a 3 mi. shuttle.
The free breakfast was not available because we had to take the shuttle to the airport at 7 a.m. before breakfast was available.
The shuttle was also running late because the front desk clerk was our shuttle driver and wasnt relieved at the proper time. We also loaded our own luggage while we waited for the driver.
The remote for the TV didnt work, we turned it in and never got it back.

Stayed here on Friday April 21st overnight. I have to say the room was clean, and comfortable. Air conditioner was noisy. Pillows on the bed were flat and they had no extras. continental breakfast in the am does not start until 7:00 am on the weekend, we needed to leave at 6:30 to go to the airport for a flight out. Was able to leave our car there and took the free shuttle service. Would have liked to been able to grab a muffin or something but no dice. !!

No other real problems.

Do not stay at this hotel! The room was crawling with bed bugs. My husband and I went to see a doctor after we went back home because we had been bitten so badly. We informed the front desk but they seemed unconcerned and muttered a feeble apology. Disgusting place!! Beware!

Room was stuffy, AC/fan loud, refridgerator didn't work, dishes in cupboard dirty, carpets stained, bathroom smelled of urine, showercurtain stunk-
(staff was friendly and setting nice but annual smokealarm check took place at 2pm our second day without notification-all alarms went off in hallway and room. very alarming!) Wasted time and money. Go somewhere else.