On our return to Charlotte on 7/28/07, We ended up back at this Amersuites Hotel which had overbooked us on 7/21/07. They had the proper room this time but as we entered the room, the deodorizing scent they used was very strong. My Cpap machine still had that same odor in it a day later.
We informed the front desk that we were returning the rental car to the airport and would like the shuttle back to the hotel. They said to just call when we ready at the airport. We called and were told that the shuttle had just left for the airport. It never arrived. Over a half hour later we called again and were told they would send the shuttle again. About a half hour later it finally showed up. Over a hour wait for a 3 mi. shuttle.
The free breakfast was not available because we had to take the shuttle to the airport at 7 a.m. before breakfast was available.
The shuttle was also running late because the front desk clerk was our shuttle driver and wasnt relieved at the proper time. We also loaded our own luggage while we waited for the driver.
The remote for the TV didnt work, we turned it in and never got it back.
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