My girlfriend and I were on our way to Michigan to visit my family when we found ourselves stuck in Charlotte due to flight issues. I called the hotel from the airport and explained to them the situation. I didn't want to stay at one of those low end hotels for disrupted travel. I wanted some place that I would be able to relax and enjoy that night. The next morning, we went to the airport and found out that we couldn't get on that flight and just decided to stay in Charlotte for the remainder of our trip. When I contacted the hotel about coming back, they welcomed us with open arms. They granted the same rate for the rest of the stay as well. We checked out the city and relaxed in the hotel. The breakfast was very nice, room service was excellent. Service at this hotel was amazing. They were able to help us figure out transportation to and from the city and they gave us ideas on what we should. Great Service, Great Hotel, Great Experience!!
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