We stayed in the Residence Inn after a long car ride from Ohio, en route to the beach in South Carolina. My husband and I are big fans of Residence Inn because the quality is usually pretty good and there's lots of room for us and my two small kids (3 and 5). We generally get a two bedroom suite and make use of the fridge for milk and other cooler stuff. Our check-in was easy and took maybe two minutes. Our room was typical of a Residence Inn--NOT going to be featured on HGTV for impressive design--but functional and comfortable. In general the room was clean. One of the two bathrooms, not so much. Lots of hair, some seemingly of the pet variety, and some...well...let's just say there was hair. The shower head had been fixed one too many times and leaked regardless of how it was positioned. The tile was pretty beat up and grout kind of gone--you teetered a little on some of the floor tiles. The other bathroom, on the other hand, was just fine, and the rest of the suite, including kitchen, was fine. Breakfast was the usual Residence Inn fare, quite generous, combination of hot and cold stuff. The dining room however, was far too small for the hotel. It was PACKED. Lines were long. There weren't nearly enough tables. The poor staff lady working the room was doing a good job trying to keep up but she was sinking in the quicksand of hungry free breakfasters. All in all our stay was fine, and after I did my online survey, noting the dirty bathroom, I got an email from the head of engineering assuring me that if I contact him when I come back we wouldn't have those problems again. Honestly, not big deals although I do like a hair-free bathroom.

We stayed at this hotel on a return trip from Orlando. It is conveniently located off of I-77 in a nice quiet area. It is adjacent to several other hotels. The check in was quick. We received room 622 which was described as a penthouse. It had one full bedroom in a loft and a murphy bed downstairs (pull out from wall). There also was a sleeper sofa available. The room had a full kitchen, a 4 piece place setting of dishes as well as table and 4 chairs. Room was well kept and clean. Two full baths also. The room comfortably fit our family of five (three small kids). The room was big enough to spend several days in if necessary. The pool was well kept but lacked enough pool towels. The hours were also short as it closed at 9PM. After driving all day, a closing time of 11PM would have been better. Check out was simple as well. Front desk personnel were extremely helpful with any question I had. Complimentary breakfast was average. Nice selection but kitchen help could not keep up with the amount of people eating. Didn't stay long enough to check out the area but would stay again at this hotel if in the area.

This is a wonderful hotel in a great location.15 minutes from the airport.Everyone at the front desk (especially Cammie and Anna were so friendly,knowledgeable of the area.I had a huge room with a kitchen den and a fireplace.The room was very clean and the housekeeper are excellent.Had to stay 11 days for business and felt like it was my second home.Breakfast is free with so many choices fruit,french toast scrambled eggs waffles are are a few of the choices.Levi was the best he checks to make sure you eat enough.10 minutes from downtown Charlotte I visited 3 museums and had lunch there.But many restaurants within walking distance of the hotel even a Barbecue place called Sonny's witha huge barbecue menu.Four miles away is the South park area with a huge mall with Nordstrum's,Neimus Marcus and many upscale stores.

My wife and I stayed here again for business, this time for 4 days. Scott at the front desk remember our first names and even let us check in early, which was great! Kevin Shim the manager came out and greeted us personally and made sure we had everything we needed.

The housekeeping staff was courteous and ready to assist you with care.

The room was excellent again! There was no noise from surrounding rooms and the bed was very comfortable. Unfortunately we left too early for the breakfast and came back too late for the manager reception.

The internet connection was excellent.!!!