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Residence Inn Charlotte South at I-77/Tyvola Road
3.0 of 5 Hotel   |   5816 Westpark Drive, Charlotte, NC 28217 (Montclaire South)   |  
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Ranked #63 of 171 Hotels in Charlotte
Certificate of Excellence 2014
Rock Hill, South Carolina
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“It Was Okay”
3 of 5 stars Reviewed November 8, 2013

The location is great. It is located right off I-77 on the southside of Charlotte, NC. The front desk clerk, when checking in, was very nice. She explained the rules that if you make too much noise and someone complains, management will ask you to leave with no refund. The building was easy to locate. I was disappointed in the wear of the hotel from the outside. This hotel needs a facelift. The wood on the stairs and outside patio needs replacing. The paint is peeling and the boards old. Once inside, I was very disappointed in the size. I reserved a two bedroom/two bath bi-level suite (what they called a presidential suite, that it was not!). The kitchen and living room space was very small. The couch was old and had cigarette holes in it. The kitchen stove was very old and needs to be replaced. The room smelled old. We had to use air freshner and candles to make it smell fresh.

The beds slept good. Each room had flat screen TVs. The bathroom door needs replacing. It looks as though rats had eaten through the bottom of the door. I only stayed one night but was comfortable. I have stayed at better Residence Inn and I was really disappointed. I felt as though I did not get my money's worth for the size room that I paid for. Check out was easy and the front desk clerk was very friendly.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Owner at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, December 9, 2013
Dear Guest,
Thank you for your recent review of the Residence Inn Charlotte South. We apologize about the condition of your room. Yes we are due for a renovation which we anticipate to begin in April 2014. All furniture and appliances will be replaced. We will keep guests posted on our progress.

Sincerely,
Management Staff
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186 reviews from our community

Traveler rating
    82
    59
    28
    10
    7
See reviews for
57
36
13
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
boca raton
Top Contributor
110 reviews 110 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 24, 2013

Stayed here for one night in a queen studio room on the second floor. Greeted in a warm and friendly manner as a rewards member and quickly given our room keys.
Not the most modern, with the room showing some wear and tear, but everything was spotless and in working order. Quiet A/C and comfortable bed even though only a queen sized.
Breakfast more than ample with the area constantly maintained and clean.
A quiet, comfortable one night stay with a very attentive staff. Would definitely stay again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, October 28, 2013
Dear Guest,
Thank you for your recent stay with us at the Residence Inn Charlotte South! We appreciate your review. We were happy to hear you were greeted warmly by the staff and that you would stay with us again. Hopefully next time your room will be renovated! :-)
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Charleston, South Carolina
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 21, 2013

My family & I visited the Residence Inn Tyvola Rd in Charlotte on 10/19. The location was great and the hot breakfast was great. Although the restaurant was very small considering how many rooms they have. The rooms definitely need to be updated. The furniture and appliances were outdated! The staff was very friendly and accommodating and that was the best part of our stay!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, October 28, 2013
Dear Guest,
Thank you for taking the time to review the Residence Inn Charlotte South from your recent stay with us. We understand the breakfast area is small and that our appliances and furniture are outdated. That will be changed once we go through our renovations next year. We were happy to hear our Staff was attentive to your needs. Your business is appreciated and we hope you visit with us again.
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Ontario
Top Contributor
183 reviews 183 reviews
83 hotel reviews
Reviews in 42 cities Reviews in 42 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed October 7, 2013

This RI is quite handy to I-77. The rooms are nice. The staff very friendly & helpful. The breakfast has all the usuals + apples, bananas, sausage, scrambled eggs & yogurt. It's far enough off the highway, but not too far, that it is a quiet location. I will stay here again when stopping in Charlotte.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, October 28, 2013
Dear Guest,
Thank you for your recent stay at the Residence Inn Charlotte South! We are glad to hear that you were happy with our Staff, Breakfast, and Location. We hope to see you again as you pass through Charlotte.
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Starke, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 30, 2013

While this Residence Inn is not as updated as most it was very nice. The rooms were clean and very nicely decorated. All front desk personnel as well as those working the breakfast bar were very nice and accomodating. The room was very quiet except for occasionally hearing someone run water above us.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, October 28, 2013
Dear Guest,
We are glad we met your expectations during your September stay at the Residence Inn Charlotte South and that the Staff was helpful. We will be undergoing renovations next year and hope that when you pass through Charlotte, you'll stay with us again. Thank you for choosing the Residence Inn Charlotte South!
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Hampton, Virginia, United States
1 review
2 of 5 stars Reviewed September 21, 2013

I usually don't write reviews but I experienced terrible customer service. We checked in late about 11pm and the room we reserved was not exactly what we asked for so we called the front desk to see if we could change rooms. The reception told us she would have security check the rooms available and give us a call back. 40 minutes later no call so we called to get the status the same receptionist stated the security was still checking the rooms. Another 40 minutes later no call so we called back and there was a different receptionist who had no clue of the situation. Traveling with a 12 and 6 old I was furious! Security never even checked the rooms!!! We eventually moved to a better room but in the mist of the late night and waiting around for nearly an hour and a half my 6 year old left her tablet that was never found in the previous room.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, September 25, 2013
Dear Guest,
Your satisfaction is extremely important to us. We strive to be excellent in all we do and the service you received was unacceptable. Please call us to that we can rectify the situation.

Sincerely,
Lashonda Cannie
Assistant General Manager
704-527-8110
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Kozhikode
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 5, 2013

I was travelling on business and this marriot property is located at a very good location: access to good restaurants, bus station and train station.
Room was large and clean. The kitchenette available was also extremely useful. Privacy is well maintained and service was also great. Since our company had special rates, the charges were also very low per night.
Breakfast spread was good and also, they had special meals for Indians :)
Three days a week they served evening snacks and drinks.
Staff also deserve special mention. Area near Tyvola station is a fine place to shop and dine.

Room Tip: Select a room in ground level and next to the car park.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review, September 25, 2013
Dear Guest,
Thank you for your recent review of the Residence Inn Charlotte South! We appreciate your business and hope to see you again soon. We've put aside some Indian food for you :-)

Best wishes,
Residence Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charlotte South at I-77/Tyvola Road

Address: 5816 Westpark Drive, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte > Montclaire South
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Charlotte South at I-77/Tyvola Road 3*
Number of rooms: 116
Official Description (provided by the hotel):
The Residence Inn Charlotte South at I-77/Tyvola Rd provides spacious suites, convenient amenities and excellent service at a great value! We are within walking distance to Charlotte Light Rail, providing easy access to Uptown Charlotte, and only minutes away from attractions like Carowinds Theme Park, Bank of America Stadium and many Corpoate offices in Charlotte. Enjoy complimentary hot breakfast, free high speed internet and weekly manager's receptions at our pet friendly hotel. ... more   less 
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Also Known As:
Residence Inn Charlotte South At i-77/Tyvola Road Hotel Charlotte
Charlotte Residence Inn

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