My family had two rooms over graduation weekend--a very busy time. I felt they should have been better prepared for the crowd. Only one of our rooms was ready by check in and they couldn't accommodate our request for an early check in. The first room had a nice display of graduation information, small snacks and an odd keepsake rock. When we eventually got the second room, it had no towels or shower curtain and none of the extras. The office wouldn't even deliver the towels, but asked us to come to the office. For $200 a night, I expect more. On Sunday, neither room was made up by the time we returned at 4:30.
While we knew the policy, it was an expensive error to give no refunds or allow changes after Feb 1st (for a stay in May) when the room would have been snatched up in a minute.
Otherwise, it was clean and had an above average pool area with comfortable chairs.
- Official Description (provided by the hotel):
- The Chapel Hill University Inn is known as the “Home of the Sports Experience” and is proud to showcase the winning traditions of the University of North Carolina Tar Heels. This sports themed hotel is the only full-service moderately priced hotel in Chapel Hill. The hotel is within walking distance to Trader Joe’s, Starbucks, SteinMart, shopping, more restaurants, and drug/ grocery stores. Hotel is located just 2 miles from UNC and downtown Franklin Street.Guests will enjoy complimentary Wireless internet access throughout hotel and in guest rooms. Other amenities includes: Free access to Kinetix Health Club and on site fitness center, business center, outdoor pool, and guest laundry facilities. Complimentary gourmet coffee is available 24/7 in the lobby. Hotel has a relaxing courtyard with covered seating and Adirondack chairs, as well as a gas grill and picnic area. Daily local shuttle service is provided to designated stops on UNC campus, UNC Hospitals, Franklin Street, the Friday Center and University Mall. Time- Out Sports Bar and Restaurant is on site. Watch any sports event on one of the 17 HDTV’s, play pool or video games. Open for breakfast and dinner, and will soon be opening for lunch. Time-Out is home of the famous Chicken and Cheddar Biscuit and was featured on Travel Channel’s Man vs. Food show. Room service is also available. ... more less
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- Also Known As:
- Chapel Hill University Hotel Chapel Hill
- Holiday Inn Chapel Hill
- Chapel Hill Holiday Inn