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“Excellent experience.” 5 of 5 stars
Review of Quality Inn Chapel Hill

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Quality Inn Chapel Hill
2.5 of 5 Hotel   |   1740 Fordham Blvd, Hwy 15-501, Chapel Hill, NC 27514 (Formerly Hampton Inn Chapel Hill)   |  
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Ranked #14 of 16 hotels in Chapel Hill
Melbourne, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent experience.”
5 of 5 stars Reviewed August 20, 2013

We stayed one week at this Quality Inn and were very impressed with it. The staff was very pleasant and helpful. Especially Sofi at the front desk and Kam, the lady who maintains the breakfast area. The room was clean and very comfortable. I especially liked the quiet, efficient A/C unit. When one of the light bulbs in the room burnt out, I called the front desk and WITHIN MINUTES a maintainance man was at our door with a new bulb! We enjoyed the complimentary breakfast every morning; they had fresh waffles, yogurt, cereal, assorted pastries, muffins, fresh fruit and juices. Kam kept the place clean and well stocked. I will definitely stay here again. The hotel is a little hard to find because it is set back from the side road and is surrounded by trees (which gives it a very park-like setting.) Look for a service road parallel to Fordham Blvd. It is worth it.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin S, Manager at Quality Inn Chapel Hill, responded to this review, August 24, 2013
Thank you so much for your review! Sofi and Kam are two bright spots that truly care about our guests and people. We are continually working to improve our hotel and focus on you, the guest. Please come back to see us again when you are in town!
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133 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Wilmington, North Carolina
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 14, 2013

I am in the hotel industry so I have high expectations & they were met! Each guest services agent we interacted with was polite, professional & friendly. The room was clean, you could tell it was an older property though. It needed some maintenance, but was nice overall. The pool looked clean & well kept, tho unfortunately we weren't there long enough to use it. The only downside was breakfast, the waffle machine was down & there wasn't alot of options, as many of the other guests were commenting. Overall very nice & we'll be back!

Room Tip: No elevators, so req 1st floor if you don't travel light!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin S, Manager at Quality Inn Chapel Hill, responded to this review, August 17, 2013
Thank you so much for your review of our property. Please accept my apologies for our shortcomings in the breakfast area. We will surely make sure that the issue is addressed. We try to give the best service possible so I am glad the staff was friendly and professional! Please come back to visit us again!
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Denville, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2013

This hotel didn't blow me away, but it had everything we needed for a very enjoyable stay. The pool was a great temperature, clean, and not overly chlorine-y. The front desk was very friendly, the rooms were clean, and I was pleasantly surprised by the complimentary breakfast spread.

I was visiting UNC, which was a very short and easy drive away. I'd stay here again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin S, Manager at Quality Inn Chapel Hill, responded to this review, August 17, 2013
Thank you so much for your review! We really appreciate you giving us great feedback about our property. We acknowledge the shortcomings as well as the things we are doing well. We will surely make an effort to continue to service our guests the best way possible! Please come back to see us again.
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Asheville, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2013

I was very pleased with my stay this weekend at this hotel. Formerly a Hampton Inn, the property is clean, well-maintained, and just far enough off the main highway that it is very inviting and quiet.

My room was excellent. Furniture, carpet, and countertops in the bathroom area were all very clean and looked very well-maintained.

I did not get to eat the continental breakfast because I slept too late, but if it was on-par with other Quality Inns I have stayed at, I'm sure it is much the same - waffles, yogurt, cereals, etc.

The only negatives I can offer about my stay are the following: Check-out time is at 12 noon and the housekeeping staff woke me out of a sound sleep at 9am to do service. I got in late and wanted to take advantage of sleeping late, which did not happen. I called out and said I was still sleeping and they attempted to enter the room anyway. Less than an hour later someone attempted to enter the room again without even knocking. If I had not had the extra security lock turned over on the door they could have entered without any great effort. Also, there were no 'do not disturb' placards available to hang on the door.

Lastly, the hotel is very hard to find via GPS. The address listed does not even get you close to the hotel unfortunately. Once on the grounds my GPS listed the location as being off of a 'service road', not off Fordham Blvd. The service road parallels Fordham, and this may be why it gets confused. Be wary, and have the phone number on hand in case you get lost.

Very clean, a great value, and a great close location to downtown Chapel Hill. Just try to clarify when housekeeping will do service in the mornings so you can truly take advantage of a nice, late checkout time.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 3 days ago
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 4, 2013

We stayed here for a night on our way to Myrtle Beach. Great price, room was small but comfortable, nice pool, friendly and helpful staff. We had two kids with us (11 and 7), they loved the pool. If you are staying for a long time, probably not your place. But for a night or two, it served its purpose well. Convenient to UNC campus and places to eat. Only drawback...worst pillows in history. Bring your own.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 3 days ago
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EastCoast
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 2, 2013

Had to grab a place for 2 nights while visiting my daughter at UNC (campus just a few minutes away). It was clean, quiet, light breakfast, and everything I needed (no passw'd internet!) Would have loved to spend time at the small pool, but didn't. Slightly older property, but rooms were great, as was landscaping. Very nice, helpful staff.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin S, Manager at Quality Inn Chapel Hill, responded to this review, August 3, 2013
Thank you so much for your review! Our goal is to please all of our guests, every time. We are happy that we were able to give you an enjoyable stay. We hope to see you again in the future and again, thank you from all of the staff!
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Chapel Hill, North Carolina
1 review
1 of 5 stars Reviewed August 1, 2013

The vanity & toilet were visibly dirty & easily wiped clean by us. The coffee maker did not work. There was no liner in trash can. In our neighboring room, there was a very loud domestic issue around 11pm that continued on the deck outside our door. They appeared to be "residents" rather than guests. Upon arrival in the evening & even upon leaving the next morning, there was an older gentlemen seated outside his downstairs room just down from the office who was intoxicated & surrounded by beer cans for all to see & pass by. The atmosphere gave our family an uneasy, not safe, scary feeling. The hotel appears to now be a "home" for many. We were very disappointed. We stayed here when it was Hampton & had only great experiences. We will not return.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin S, Manager at Quality Inn Chapel Hill, responded to this review, August 3, 2013
Thank you so much for your review. We take all of the feedback of our guests very seriously and thank you for your insight. We will look to improve on the items you mentioned and hope that you and all of our guests will look at the entire picture of our reviews as opposed to a one off stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn Chapel Hill

Address: 1740 Fordham Blvd, Hwy 15-501, Chapel Hill, NC 27514 (Formerly Hampton Inn Chapel Hill)
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 16 hotels in Chapel Hill
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Chapel Hill 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Chapel Hill Hotel Chapel Hill
Chapel Hill Hampton Inn

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