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“Lovely hotel in great location” 5 of 5 stars
Review of The Franklin Hotel

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The Franklin Hotel
3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516   |  
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Hotel amenities
Ranked #2 of 16 hotels in Chapel Hill
Riverside, Connecticut
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Lovely hotel in great location”
5 of 5 stars Reviewed February 27, 2014

People who come to Chapel Hill will often be told to stay at the Carolina Inn. However, the Franklin is a more modern hotel right on Franklin Street (the main shopping and eating area) and you can still walk to campus. Breakfast (cooked to order) is included; there are nice sitting areas and bar; there is a gym and business center. And the rooms are very nice. It's my "go to" now.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, March 25, 2014
Dear TravelingCTFamily,

Thanks for sharing your comments. We're honored to be your "go to" hotel in Chapel Hill! You were able to experience several of our amenities, including the guest favorite...cooked to order breakfast.

We can't wait for you to come back and stay with us again!

Until next time,
Jay
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189 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Highland Park
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

If you are visiting or working in Chapel Hill for any reason, this is the place to stay. Large comfortable rooms with good beds. Furniture that does what it should. Our dresser had huge spacious drawers (I could easily have put four stacks of four or five shirts in a drawer and had room to spare). Large windows provide plenty of light. Ceiling speakers use a system that provides ambient music of your choice if you want. Thick towels, although not soft (I like them this way) are very absorbent. Plenty of hot water, although the water pressure was fair.

There is an executive center that isn't large, but has whatever you would need. the workout facility is small but with nice new equipment including treadmills, stair masters and hand weights.

Rooms run around the outside of the building leaving an open atrium on most floors, looking down onto the third floor "lobby." We stayed on the third floor and enjoyed a large living room/ private lobby with lots of sofa's thick upholstered chairs and a television. All of the third floor rooms surround this area. Although there was an event there the first day we were in, it ended at a reasonable hour and never presented a problem.

Daily breakfast includes menu service or small buffet in a comfortable room with large windows looking out on Franklin Street, an attractive, college town street with small colorful shops.

There is a bar off the lobby, also featuring lots of upholstered seating areas and a nice bar with large screen TV. There is an adequate bar menu as well.

The staff is friendly and personable without being obsequious or intrusive. Fresh baked chocolate chip or oatmeal raising cookies are there for the taking at the front desk.

Plenty of free parking in the garages with unlimited in-out use.

The location is near many excellent restaurants, shops and upscale bars.

We intend to stay here again when in Chapel Hill.

NOTE: sells out for graduation a year in advance and for most of the football season.

Room Tip: avoid rooms over garage if staying on the third floor. Very cold tile floors are the result in the b...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 11, 2014
Hello AEBlumberg,

We really appreciate your detailed description of your experience at The Franklin, and happy that you agree it's the place to stay in Chapel Hill for any reason!

It sounds like you made good use of all the hotel has to offer, from the amenities in the room, to the various common spaces, and the available food options. Not to mention all the great shopping dining just outside our front door.

You're not the only guest to mention the limited water pressure in the shower recently, and we are looking into that as we speak. Some of the shower heads were originally installed with restrictors to conserve water. But that may be leading to lackluster pressure and potentially even requiring longer showers. We will diligently address this so that the water pressure in all rooms is satisfyingly powerful.

We're thrilled that the rest of your experience was so positive, and that you intend to stay with us again on your next visit - we can't wait to have you here soon!

Jay
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Baltimore, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 5, 2014

We visited Chapel Hill to see a Tar Heels game. I wanted to stay in a wonderful hotel and we hit the jack pot. The Franklin is absolutely perfect. From the start, the lovely people at the front desk offered us freshly baked warm cookies as we registered. Our room was ready and we found it perfectly appointed. Our king sized bed had luxurious linens with a feather comforter, and the sofa had a heavy weighted knitted throw draped over the arm. Nice touch! The bath was terrific with a very large tiled shower. The towels were so thick and heavy, loved them!
We were told there was a shuttle to The Smith Center so an hour before game time we went to the desk to be shuttled. The shuttle only holds 7 so we had to wait our turn. Well it was raining and the shuttle was tied up in traffic so we were going to be late. Alicia at the front desk offered to drive us in her car, so nice. But just in time one of the gentleman at the desk called "Ike" the cab driver and owner of his cab company, and Ike arrived in time to take us to the game. Ike then picked us up and brought us back too. Great suggestion to have Ike shuttle us!
Breakfast was the bomb in the morning!!! A beautiful 3 egg omelet, waffles with fresh fruit, sausage, bacon, juice, coffee, biscuit, potatoes, and all was included as courtesy.
A lovely stay with lovely people. We will definitely stay at The Franklin with our next visit to Chapel Hill.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 10, 2014
Hi there NandJfun,

Thanks so much for sharing your comments about your stay with us at The Franklin. We're glad you found that our hotel fit the bill for you.

You mentioned all the amenities that are favorites among our guests - the luxurious bedding, spa shower, plush towels, and cooked to order breakfast. So we are happy to hear that you also enjoyed those very things.

We are disappointed that we couldn't drive you to the Smith Center ourselves due to the traffic delay, but are comforted to know that Ike was able to come to the rescue and get you to the game in time.

I'm sure that Alicia and Daniel will both be more than ready to give you a ride around town if you need on your next visit!

Hope to see you soon,
Jay
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Alexandria, VA
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 27, 2013

This is a lovely hotel right downtown in Chapel Hill within walking distance of almost all restaurants and places you would want to see. Free parking. Old hotel building that has been completely renovated. very nice and comfortable. Never stayed at the historic Carolina Inn but this is a modern hotel in an historic buiding where you can leave your car behind and stroll the streets (literally two, I recall) was a wonderful choice. the restaurant looked nice but you'll want to sample the great cuisines in all the nearby restaurants. used this hotel as a base to explore CH, Durham, Raleigh. Worked peerfectly for all and was happy that we had picked CH as the base ( most charming).

Room Tip: Even the room overlooking the main street was quiet, maybe because it was summer.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jay P, General Manager at The Franklin Hotel, responded to this review, December 30, 2013
Hi there Tigercat1,

Thanks for your kind words about our hotel. We are all very glad you picked Chapel Hill as your base, and that you were happy with your choice to stay at The Franklin.

You're right that there are tons of great restaurant options just steps from our front door - so we always encourage guests to go sample the many cuisines available. But we'd love for you to try the complimentary cooked to order breakfast in our restaurant, Windows, next time you're with us. I recommend the French toast - it's terrific.

The summertime is usually pretty quiet in Chapel Hill. While that's a nice ambience, a visit during the fall will let you see how bustling this downtown is when it comes alive in the height of the UNC school session and football season. Hope you can make it back soon!

Take care,
Jay
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Cville va
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 21, 2013

This was my third stay at this hotel though I considerate pricey I enjoy treating myself to it occasionally. The lobby is small but you can park on the very ground level covered parking and access a back entrance that takes you
directly to the elevator up to your room. I really like that degree of privacy a lot! There is a choice of room types ...to treat yourself stay in one of the larger king rooms overlooking Franklin Street. They have nice spacious enclosed balconies with
a table and chairs for four. The glass doors opening out to the balcony are heavy duty enough that you do not hear the noise from the busy street. Franklin street itself is another reason I like indulging myself in this hotel ! Right adjacent to The University of NC the Main Street is an eccentric mix of quirky shops( ie vintage clothing , used books, smoke shops,gift shops tee shirt emporiums, fancy linens, designer clothing .. Aveda spa .. Etc) the restaurants are too many to mention but there is every type food imaginable... All within easy walking distance ) if eating and browsing the funky shops isn't entertainment enough just take a seat on one of the benches, walk the beautiful UNC campus , and enjoy people watching!
Back at the hotel, the beds are uber comfy, the bathrooms

sleek and well stocked with thick fluffy towels and bathrobes and small touches that add an elegant yet homey feel. Last time I stayed I wanted to save a little money so I stayed in a mini king on the top floor backside overlooking a small parking lit and trees. The room is much smaller than the reg king but the balconies are just as nice and it is more of a serene setting. I also enjoy the layout of the lounges on each floor providing sofas and chairs in an open atrium design. A nice place to step out of your room to relax,read a book, meet up with friends, or catch up on work.
I unfortunately never had time to sample the cooked to order breakfast included in the price of my stay ,wishing the hours extended later into the morning.
I will be back to this very comfortable elegant quiet Boutique hotel ! Do book early if you are planning to visit during events at the university as they are usually sold out weeks sometime months in advance.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, December 26, 2013
Hi there vagabondCvilleva,

Wow, what a wonderfully detailed description you gave of The Franklin Hotel. We're so glad that you were able to enjoy all of the many amenities the hotel offers, and make use of the various spaces available to work and relax.

And since you seem fond of everything downtown Franklin Street has to offer, our unique location is the perfect fit for you!

We thank you so much for choosing our hotel again and again - we look forward to having you with us very soon.

Jay
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Macomb, Michigan
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 20, 2013

I loved staying here. I was in town for only one night for a business meeting and I wish I could have stayed longer. The room was gorgeous. Everything was clean. It would have been wonderful to be able to use the balcony but the weather wouldn't cooperate (it rained the entire time I was there). The front desk and dining staff were friendly and the breakfast (which was included during my stay, but not entirely sure if that happens regularly) was great! I would recommend this hotel to anyone who visits Chapel Hill.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, December 26, 2013
Hello mikeandstephtravel,

Thank you for sharing your thoughts about The Franklin Hotel. Our mission is to make our guests fall in love with our hotel, so your use of the word "love" really got us excited! We hope that you'll get to enjoy some beautiful Chapel Hill sunshine on your next visit, and make good use of the balcony.

The hot, cooked to order breakfast is a favorite among our guests, and is always included in the room rate for all guests of The Franklin. We appreciate your vote of confidence in recommending our hotel to others visiting Chapel Hill.

We hope to see you again on a sunny day!
Jay
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Winston-Salem
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 12, 2013

I could get long winded about how nice this place is but I will just say that it exceed expectations in every way. From the moment I walked in I was welcomed. Even at check in I was asked what could possibly make this the best stay. I was lucky enough to be staying on the Holiday window display unveiling and lighting debut which made the visit very special. The room was immaculate and the morning full-service breakfast was perfect. I can't recommend this place enough. Stay here when in Chapel Hill...I know I will!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, December 14, 2013
UltraStar175,

Thank for your positive comments about The Franklin Hotel. You certainly stayed during an exciting time when we were unveiling our holiday window displays. I'm glad we exceeded your expectations and look forward to having you with us again soon.

We appreciate your recommendation!

Thanks,
Jay
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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#1 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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