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“Great place to stay in a great town!” 5 of 5 stars
Review of The Franklin Hotel

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The Franklin Hotel
3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516   |  
Hotel website
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Hotel amenities
Ranked #2 of 16 hotels in Chapel Hill
Dallas, Texas
Top Contributor
52 reviews 52 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
“Great place to stay in a great town!”
5 of 5 stars Reviewed November 19, 2013 via mobile

I just loved staying here. This was a quick stay for work and I felt right at home. Chapel Hill is such a great college town, and Franklin Street is full of great shops, places to eat and a little live music as well.

The staff here is so friendly and had a great dinner recommendation. They even had a sound maker delivered to my door because I mentioned I'm a light sleeper.

The rooms are great. A sofa, comfy bed and large stand up shower are standard here, as are tasteful lamps, a built in audio system and granite tops on the counters and a few furniture pieces.

This is much nicer than a Marriott or Hilton and also has great charm. Some of the room furnishings and finishes are teetering on being close to Ritz Carlton quality. I loved my stay.

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, November 24, 2013
Hello ittessot,

Thanks for your comments! No doubt that we love Franklin Street, but we really love when out of towners feel at home here.

It sounds like you were able to thoroughly enjoy all the hotel amenities as well as the local area. Glad you enjoyed the dining experience, and that the sound maker was helpful.

If you'd like to connect with your personal host (Kelly Lengyel, kelly@franklinhotelnc.com), she will be sure to make note of your information so that we can have the same machine ready for you on your future stays.

Sure hope to have you with us again!
Jay
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194 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Lewistown, Montana
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 22, 2013

The Franklin continues to be our favorite of several excellent properties in the Chapel Hill area. Its location and amenities (breakfast, weight room, service) are excellent. The staff is helpful, courteous, competent. The breakfast is different than the usual hotel/motel fare - quality food served to you.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, October 23, 2013
Dave B,

Thanks for your comments - it's comforting to know that you consider The Franklin one of your favorites in the area, and that you continue to stay with us.

We'll keep working hard to make sure we never give you a reason to leave.

Hope to have you back soon!
Jay
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Chapel Hill
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2013

This hotel is in a great location if you want to be able to walk in downtown Chapel Hill. I came to take my student out for their birthday and we were able to walk everywhere we wanted to go. Staff was great and they include a made to order breakfast instead of a buffet which was excellent!

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, October 18, 2013
Hello there mtsbsmith!

Thanks for sharing your experience from The Franklin Hotel. I'm glad that you found our location to be convenient for you to walk wherever you wanted to go.

And the cooked to order breakfast is a treat we love making available to all our guests - we're happy that you enjoyed it.

Hope that you'll be back to stay with us again on your next visit to Chapel Hill!

Jay
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Vienna
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2013

Almost perfect.

If it had: a fan in the bathroom, hooks to hang the towels as well as shelves, a bathtub as well as a shower.....it would be perfect.

Other luxuries it has however include: music channel in the room with surround sound, a button to press for housekeeping services or do not disturb, fresh water bottle placed in the good sized half fridge, a lovely new TV, evening bed breakdown with chocolate, powerful electric makeup mirror, terry cloth bathrobes, and more.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, October 13, 2013
Hi there integrity,

Thank you for your feedback about our hotel. You're right about the lack of towel hooks in the bathroom - we've heard the same from many other of our guests also! We are working on a plan to install those in all guest rooms for a more convenient shower experience. The exhaust fan in the bathroom is located on the roof of the building, and it is always pulling from the bathrooms continuously. However, you're right that there is no switch and individual motor located in the room.

Because of our limited space in the downtown location, we decided not to include bathtubs in the design of the room - I'm sorry that we are not able to accommodate that for you here, and hope that you found the spa shower amenities to be enjoyable.

We appreciate you taking the time to post your comments, so we can work to make the experience better for all guests. Thank you!

Jay
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Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2013

A jewel in Chapel Hill. Great location, staff and breakfast at Windows is a must. Walk to shops, restaurants and UNC campus. Many rooms come with balconies which is nice in the spring/fall and when events are held on Franklin Street.

Room Tip: Balcony rooms are great.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, October 13, 2013
Drogba1,

Thanks for sharing your comments about The Franklin Hotel. We're glad you were able to make good use of one of our balconies and enjoy our complimentary breakfast.

See you soon!
Jay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013

Our stay at the Franklin this past weekend was wonderful as always. Comfy bed, spacious room, and great breakfast. Loved seeing Luke and Neri are still there serving breakfast. It's great that the Franklin can keep such good staff. David at the front desk was gracious and accommodating as always and I know that Brian (best barkeep in town) is still there but we were too busy to get to see him. It's always a treat to stay here and I can't wait for next time.

Room Tip: balcony rooms are always a plus
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, October 5, 2013
Hello again, hockeymom016!

So glad to have you back with us recently. It's heartwarming that you have come to know so many of our team members; esp. because they love caring for all our guests.

Hope you're back soon,
Jay
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Paris, France
Top Contributor
70 reviews 70 reviews
61 hotel reviews
Reviews in 49 cities Reviews in 49 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 24, 2013

I stayed in this hotel for business purposes for 1 night. The hotel is right in the center of Chapell Hill, and I really enjoyed my stay there. Warm welcome, very clean and quiet, this hotel knows how to make you comfortable and "at home" !! Rooms are big and very clean, huge soft bed, big bathroom, all you can expect from a hotel of this category. Fitness room is very well equipped as well. I recommend this hotel either for business travelers or just for a romantic stay in Chapell Hill. It will be my premium choice for my next trip for sure !!!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, September 25, 2013
Thank you, fguitteny, for your enthusiastic review!

It warms our hearts to know that you enjoyed so much of what The Franklin Hotel has to offer. One of our goals is to make our guests feel "at home", and we're glad that you got that feeling.

We look forward to having you with us again.

Until next time,
Jay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#4 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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