Stayed here for a college visit to UNC with high schooler. Friendly staff, easy parking for a notoriously difficult area to park. Wonderful smelling lobby and elevators-really. Room was clean and beautifully appointed. Refrig, and a vanity area separate from bath with a lighted makeup mirror. Balcony was nice w table and two chairs. Despite being on Franklin st, room was quiet and did not hear noise from late night businesses. Towels were very thick and nice. Housekeeping staff quick to respond to request for additional towels. Sweet housekeeper provided turndown service w chocolates and water.. My child would go to UNC in a heartbeat if she could live at the Franklin!