This is a beautiful hotel. I've stayed 3 x since it opened. Each time I notice how poor the actual service / hospitality is.
Don't get me wrong, everyone there is very nice, just not enough staff. Calling to front desk often no answer, upon check in no carts for self help and no one in sight to help initially with luggage.
Some mold in shower.
All above being mentioned the room is comfortable, facility nice. They need more staff