My wife and I stayed at the Franklin about a year ago now and I have been meaning to write a review. The whole experience there was wonderful. The service was outstanding by the bellmen. The guy working at the counter checking us in took a long time but we got to enjoy the bar/lobby area longer so it was ok. The room looked immaculate. The bathrooms were very clean. They even put rose pedals in a heart shaped pattern for us without me even mentioning anything. The place has a classy touch at every corner. We even considered getting married there at one point. The food was great as well. I highly recommend staying there for all UNC fans, visitors of Chapel Hill, and for all looking for a first class experience.