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The Franklin Hotel: Traveler Reviews

3.5 of 5
311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
Ranked #2 of 16 hotels in Chapel Hill
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139 reviews from our community

Traveler rating
    93
    28
    10
    6
    2
See reviews for
Families
27
 
Couples
47
 
Solo
10
 
Business
36
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Lewistown, Montana
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great experience”
5 of 5 stars Reviewed January 24, 2013

We are repeat guests of the Franklin, most recently in January 2013. Great location on Franklin Street. Well-trained, courteous and helpful staff. Incredible complimentary breakfast. Comfortable rooms. Highly recommend.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Dave B for Chapel Hill
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review
February 8, 2013
Dave,

I appreciate your comments about our staff and hotel. I'm so glad that you found everyone to be courteous and helpful - after all, that's the reason we're here! The complimentary hot breakfast is a fan favorite of our guests. If you haven't already, I recommend you try our homemade french toast with fresh fruit and made from scratch cinnamon butter - it's delicious!

Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel with friendly helpful employees”
5 of 5 stars Reviewed January 12, 2013

I stayed at the Franklin Hotel with a certificate for a free one night's stay. The service was impeccable at the fabulous complimentary full breakfast service, the staff was very friendly and helpful at the front desk, and the room with balcony was attractive, comfortable, and spacious.

The front clerk Casey looked at my Mapquest directions and simplified the directions for me. She is definitely an asset to this hotel. My only regret was that it was for one night only. Even though I was a nonpaying customer, I was not treated that way but with the utmost courtesy. If I ever need a place to stay near Chapel Hill, I will definitely will return.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Patricia W about The Franklin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review
February 10, 2013
Hello Patricia,

Thanks for your comments. We're so glad you enjoyed the balcony and the hot breakfast at our hotel. Casey is one of our newest team members and she loves to take care of our guests by making things easy for them.

We can't wait to serve you again soon, whether you have a gift certificate or not!
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Greensboro, NC
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great hotel, great location, great staff”
5 of 5 stars Reviewed January 2, 2013

We have stayed here many times. The location is great. Walk out the front door and there are numerous restaurants and shops. The staff here is always friendly. The rate includes breakfast. If the hotel is full it will be a buffet....at other times made to order. Music in the bar on weekends.

Room Tip: Some rooms have balconies overlooking Franklin Street.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Bill S for Chapel Hill
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review
February 10, 2013
Hi Bill,

We really appreciate your continued patronage of The Franklin Hotel. It's great to know that our downtown location offers you the convenience of being so close to your favorite Franklin Street spots, and that you always find our staff friendly.

We hope to see you again soon.
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Cumberland, Maryland
Reviewer
3 reviews 3 reviews
“christmas at the franklin”
5 of 5 stars Reviewed December 29, 2012

I just had the privalege to stay at the Franklin hotel for Christmas 2012 . Fantastic service from every staff member. Lovely rooms, bathrooms, balconies. I highly recommend staying at the Franklin and never skip that fabulous breakfast. Cathi carnell. Cumberland, md

Room Tip: No pool or spa. I like the 5th floor. Quiet and really relaxing.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by renee c for Chapel Hill
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington NC
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Should be 4.75 stars!”
5 of 5 stars Reviewed December 14, 2012

We stayed here because it was convenient for an event we were attending. Great location on Franklin Street and campus of UNC. First, good parking! This is a rarity in a college town, but they had two decent sized lots, and no extra fees. The facility is very attractive, spotless, and comfortable. The staff--front desk, bell, bar and restaurant were all professional, polite and friendly. The room was comfortable, very clean and fresh, and the bath was attractive. Took a tiny part of that last star off because water pressure in basin was very weak and hot water took a long time. The other small thing was the tv remote worked only sporadically, and probably needed a new battery. Great bed and a half dozen down pillows were provided, and if this was not sufficient, they had a pillow menu available. In so many places a hotel will nickel and dime you, but not here; Free wifi, free parking, free water in room, free cookies in the lobby, and a delicious full breakfast in the morning. All this, and the cost was reasonable too. Ok, they get five stars.

Room Tip: It was cold so we did not get one, but apparently there are rooms with balconies, which might be nic...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BobbieA about The Franklin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Franklin Hotel

Also Known As:
Franklin Hotel Chapel Hill
Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Region: United States > North Carolina > Chapel Hill
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Chapel Hill
#2 Romantic Hotels in Chapel Hill
#5 Family Hotels in Chapel Hill
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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