I stayed at the Franklin Hotel with a certificate for a free one night's stay. The service was impeccable at the fabulous complimentary full breakfast service, the staff was very friendly and helpful at the front desk, and the room with balcony was attractive, comfortable, and spacious.

The front clerk Casey looked at my Mapquest directions and simplified the directions for me. She is definitely an asset to this hotel. My only regret was that it was for one night only. Even though I was a nonpaying customer, I was not treated that way but with the utmost courtesy. If I ever need a place to stay near Chapel Hill, I will definitely will return.

We have stayed here many times. The location is great. Walk out the front door and there are numerous restaurants and shops. The staff here is always friendly. The rate includes breakfast. If the hotel is full it will be a buffet....at other times made to order. Music in the bar on weekends.

I just had the privalege to stay at the Franklin hotel for Christmas 2012 . Fantastic service from every staff member. Lovely rooms, bathrooms, balconies. I highly recommend staying at the Franklin and never skip that fabulous breakfast. Cathi carnell. Cumberland, md

We stayed here because it was convenient for an event we were attending. Great location on Franklin Street and campus of UNC. First, good parking! This is a rarity in a college town, but they had two decent sized lots, and no extra fees. The facility is very attractive, spotless, and comfortable. The staff--front desk, bell, bar and restaurant were all professional, polite and friendly. The room was comfortable, very clean and fresh, and the bath was attractive. Took a tiny part of that last star off because water pressure in basin was very weak and hot water took a long time. The other small thing was the tv remote worked only sporadically, and probably needed a new battery. Great bed and a half dozen down pillows were provided, and if this was not sufficient, they had a pillow menu available. In so many places a hotel will nickel and dime you, but not here; Free wifi, free parking, free water in room, free cookies in the lobby, and a delicious full breakfast in the morning. All this, and the cost was reasonable too. Ok, they get five stars.