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“Great hotel, great location, great staff” 5 of 5 stars
Review of The Franklin Hotel

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The Franklin Hotel
3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516   |  
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Hotel website
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Hotel amenities
Ranked #2 of 16 Hotels in Chapel Hill
Greensboro, NC
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Great hotel, great location, great staff”
5 of 5 stars Reviewed January 2, 2013

We have stayed here many times. The location is great. Walk out the front door and there are numerous restaurants and shops. The staff here is always friendly. The rate includes breakfast. If the hotel is full it will be a buffet....at other times made to order. Music in the bar on weekends.

Room Tip: Some rooms have balconies overlooking Franklin Street.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 10, 2013
Hi Bill,

We really appreciate your continued patronage of The Franklin Hotel. It's great to know that our downtown location offers you the convenience of being so close to your favorite Franklin Street spots, and that you always find our staff friendly.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    147
    42
    13
    6
    2
See reviews for
48
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Cumberland, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 29, 2012

I just had the privalege to stay at the Franklin hotel for Christmas 2012 . Fantastic service from every staff member. Lovely rooms, bathrooms, balconies. I highly recommend staying at the Franklin and never skip that fabulous breakfast. Cathi carnell. Cumberland, md

Room Tip: No pool or spa. I like the 5th floor. Quiet and really relaxing.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington NC
Top Contributor
97 reviews 97 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 14, 2012

We stayed here because it was convenient for an event we were attending. Great location on Franklin Street and campus of UNC. First, good parking! This is a rarity in a college town, but they had two decent sized lots, and no extra fees. The facility is very attractive, spotless, and comfortable. The staff--front desk, bell, bar and restaurant were all professional, polite and friendly. The room was comfortable, very clean and fresh, and the bath was attractive. Took a tiny part of that last star off because water pressure in basin was very weak and hot water took a long time. The other small thing was the tv remote worked only sporadically, and probably needed a new battery. Great bed and a half dozen down pillows were provided, and if this was not sufficient, they had a pillow menu available. In so many places a hotel will nickel and dime you, but not here; Free wifi, free parking, free water in room, free cookies in the lobby, and a delicious full breakfast in the morning. All this, and the cost was reasonable too. Ok, they get five stars.

Room Tip: It was cold so we did not get one, but apparently there are rooms with balconies, which might be nic...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2012

I've stayed here several times while traveling to NC. This hotel is right in the heart of Franklin Street and close the university and many bars and restaurants. The staff was professional and attentive. Rooms were a nice size and clean. The bed was comfortable and luxurious linens. The room had a coffee maker and fridge. Parking was a bit tight-the spots are very narrow but it is covered parking which is nice. There is some outside parking too. There is a complimentary sit down breakfast which was very good. This is a fine hotel choice and worth the price.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tumon, Mariana Islands
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2012

WE stayed here at the Franklin Hotel in Chapel Hill, NC after a 3,000 mile drive across the country and this was to be our last night on the road! What a gift to ourselves! Absolutely charming and comfortable ! Very classic southern old hospitality and a beautiful breakfast served included with our stay. The staff was extremely friendly and professional! I am already planning another trip south to stay there to visit friends and will stay here whenever I am in this area. Beds and bath were fabulous!

Room Tip: The rooms near the gym are wonderful and there is a beautiful seating area in the center of the floo...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 27, 2012

Had the oppurtunity to spend a night in Chapel Hill the week of Thanksgiving, and thought we'd check out the Franklin Hotel, based on traveler's reviews. With expectations thusly set in place, we chose the hotel for its proximity to restaurants and shopping; as well as being in an area suited for "walkability". We were not disappointed. The staff was friendly and knowledgeable regarding the area's development and history. The in house bar is cozy and well stocked in single malts. We were upgraded to a second floor room with a balcony which fronted Franklin Street and had no issue with noise on a Tuesday evening. The covered parking was secure and convenient. When staying in Chapel Hill, I will call on the Franklin again in the future.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville, Tennessee
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 21, 2012

This hotel is a real treat. The staff is well trained and very friendly and accommodating, the rooms are clean and extremely well appointed and comfortable as are the atrium areas and the fantastic made to order breakfast that came with my room was sooooo delicious! I wanted to stay a few more days just to try everything on the menu. The Franklin French Toast on sourdough bread was different and very good and the omelets were perfect. It is in walking distance of so many interesting places to shop and browse and very close to the campus and the swimming facility. I was on the third floor with a balcony.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Chapel Hill
#1 Romantic Hotel in Chapel Hill
#4 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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