WE stayed here at the Franklin Hotel in Chapel Hill, NC after a 3,000 mile drive across the country and this was to be our last night on the road! What a gift to ourselves! Absolutely charming and comfortable ! Very classic southern old hospitality and a beautiful breakfast served included with our stay. The staff was extremely friendly and professional! I am already planning another trip south to stay there to visit friends and will stay here whenever I am in this area. Beds and bath were fabulous!

Had the oppurtunity to spend a night in Chapel Hill the week of Thanksgiving, and thought we'd check out the Franklin Hotel, based on traveler's reviews. With expectations thusly set in place, we chose the hotel for its proximity to restaurants and shopping; as well as being in an area suited for "walkability". We were not disappointed. The staff was friendly and knowledgeable regarding the area's development and history. The in house bar is cozy and well stocked in single malts. We were upgraded to a second floor room with a balcony which fronted Franklin Street and had no issue with noise on a Tuesday evening. The covered parking was secure and convenient. When staying in Chapel Hill, I will call on the Franklin again in the future.

This hotel is a real treat. The staff is well trained and very friendly and accommodating, the rooms are clean and extremely well appointed and comfortable as are the atrium areas and the fantastic made to order breakfast that came with my room was sooooo delicious! I wanted to stay a few more days just to try everything on the menu. The Franklin French Toast on sourdough bread was different and very good and the omelets were perfect. It is in walking distance of so many interesting places to shop and browse and very close to the campus and the swimming facility. I was on the third floor with a balcony.

Stayed at The Franklin for a wedding the weekend of November 9-11th, 2012 in rooms 5018 and 5019. The hotel is located in the heart of Chapel Hill and the rooms were well appointed. However, the room had a number of things wrong with it and the deal breaker for our stay was the discovery of cockroaches in the middle of the night crawling all over the bathroom floor. My wife turned the lights on in the bathroom around 1am and saw the critters running around. She was ready to pack up and leave then but we had a long drive in the morning so I took care of the roaches and we "slept" uneasily the rest of the night. I reported the roaches to the front desk then and again in the morning at checkout, but they did not have an overly concerned attitude about it and I interpreted this as they have heard reports of roaches before and que seras seras.

PROs:
- Spacious rooms
- Comfortable beds
- Nice breakfast included

CONS:
- Roaches
- Toilet seat was broken and practically falling off the commode (Room 5018)
- Fitted sheet was worn so badly that there were multiple tiny holes located throughout sheet
- Remote to Living Room TV was inoperative

We won't be staying here again based on the roach experience as we had to unpack our bags in the garage upon getting home to ensure we didn't transplant the bugs to a new home. These problems are all correctable, so maybe they can get ahead of the roach issue if they really want to. Again I based my opinion on the response I got from the front desk.