I dread when my son graduates from UNC-Chapel Hill because I won't have an excuse to stay at the Franklin Hotel nearly as often! It never disappoints: the staff is well-trained and friendly. The building and public areas are well-maintained, pleasant and very inviting. The rooms are fabulous...what more could there be? Oh...a quick walk to some of Chapel Hill's best restaurants: Lantern, Elaines and Crook's Corner. After a lovely dinner, a drink in the hotel bar with Brian, the nicest barkeep in town, you head up to your well-appointed room with the incredibly comfortable bed and fluffy pillows and have a great night sleep. The next morning brings a lovely breakfast (included in room charge) and if the weather is nice, coffee on your own private patio! It just doesn't get any better. Period.

Fit and finish of the rooms was lovely and more luxurious than I expected. They gave a nod to Carolina blue without being tacky and going overboard.

The lobby bar and restaurant area was warm and beautiful.

The full, hot breakfast made to order was included in my rate. The service, food, and breakfast room were all fantastic.

The gym was newly renovated and had all the necessary basics, but it was very small.

The one area of improvement would be the service. I found the front desk to be a little unprofessional (instead of just clearly telling me they won't do room upgrades on rooms booked through Expedia, he went on this whole diversion about how I could call Expedia and ask for an upgrade, etc. and if I could work something out through them....). The housekeeping was also an issue. One day I was gone all day, and just because I had my do not disturb up in the morning, they never came back to clean the room. I had to ask for them to come in the evening when I left again to clean. When they did come each day, they forgot to give me new washrags, didn't give me new bottled water, etc. They tended to be very loud and disruptive when knocking on neighbors' doors, even when I was already awake. I think people might have already complained about housekeeping bc they kept putting this little sheet of paper under my door if they tried to come when my do not disturb sign was up, as though they were trying to prove they made an effort or something... It was just a little off.

Overall, I would stay here again because it was convenient and nice. I had an Expedia rate, so the value was good too, especially with breakfast included.

Just finished another game weekend at the Franklin Hotel. We have been coming here for the last 3 seasons. We started out splitting our weekends between the historic Carolina Inn and the Franklin. But the Franklin won our hearts. Don't get me wrong the Carolina Inn is a tradition and a wonderful hotel. But the Franklin is our favorite because it offers the following:

1- a modern hotel with large rooms beautifully decorated, a spacious living area with sofa and desk, an in-room fridge and separate bath and dressing/make-up table.
2- an elegant dining room with delicious (and free) buffet breakfast.
3- a passionate staff that has not changed in the three years we have been coming here.
4- a fun bar that is there mainly for the guest's enjoyment.
5- a location that is walking distance to the university and the best area restaurants. We park our car and don't get into it again until we leave town.
6- free parking

We feel like family when we visit. There are some downsides. Outside of the complimentary breakfast and a bar menu there is no true restaurant or room service. But isn't it more fun to explore Franklin St and support the local scene?

Thank You Franklin Hotel!

I cannot say enough about this hotel and it's employees. Rooms were spotless, staff was helpful and food was tasty. We had fourteen travelers who stayed two nights and met two days in their conference room, Grand Terrace West. Joel, Luke and Mark made this a pleasant and productive visit. Meeting rooms have floor to ceiling windows, breakfast was very good and the bar area was nice with fireplace and patio, depending on weather. Thanks again!