Stayed at this hotel for the UNC - Duke basketball game. I don't really understand the glowing reviews. The room was small (but clean), but the queen bed had a springs problem and we both ended up rolling into the middle of it. The bedding included some sort of comforter/bedspread that is clearly not laundered after each guest, and a down alternative blanket between two sheets (not a duvet), leaving the blanket exposed to the guest (also likely not cleaned between each guest). The bathroom was small (but clean), with the shampoo and conditioner in dispensers on the wall. The TV reception was poor (although the TV was a flat screen). The guest pantry was convenient - but I opened a cabinet wondering if there were snacks inside - and it was filthy. There is no food service for lunch or during the day, no place for a drink before 5:30 (on this day anyway). Breakfast ended at 10 on weekends, including the weekend where Daylight Savings Time kicked in, which was too early, and we skipped it. The clock in the room magically changed time, and that created some confusion on my part as to what time it really was (a note would have been nice). The staff was very nice, as has widely been reported, but there was one big service error. We took the shuttle to and from the game, and the ride back from the game was a scary one; a packed shuttle and a young, inexperienced driver rushing to drop us off and pick up those who he left behind. He drove that van too fast, and even made a comment going up the hill. We will not return.
- Official Description (provided by the hotel):
- Welcome to this rare retreat for business, set amid 28 acres of natural woodlands. Created expressly for the University of North Carolina's Kenan-Flagler Business School's executive education, Rizzo Conference Center combines sophisticated meeting facilities with a beautiful setting and memorable Southern hospitality. ... more less
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