I booked my reservation through the Holiday Inn Express website. My plans were not firm so I purposely did not select the pre-paid room option which cost less. When I made my reservation, I was very pleased that the website said "We understand that sometimes your travel plans change. We do not charge a change or cancel fee." Ultimately I had to cancel my reservation five days ahead of the stay (within the cancellation timeframe). I was shocked to find that I am still being charged for a night's stay because this Chapel Hill location has policy of charging for any cancellation after the reservation is made. This was stated in fine print on the reservations web site but it was not obvious and I am certain I am not the first person not to catch this restriction. This is not reasonable and is very misleading. So far the main Holiday Inn Express has responded by saying they appreciate my business and look forward to working with me in the future. I would urge anyone considering this hotel to be very cautious about making online reservations because their policies are not the industry norm and are unclear and misleading.
- Official Description (provided by the hotel):
- Located just 2 miles from the University of North Carolina and downtown Franklin Street's shopping and dining district the Holiday Inn Express Chapel Hill is your home away from home for all of your Tar Heel needs . With our excellent customer service, southern hospitality and Manager's Reception Tuesday Thursdays your experience with us will make you a fan for life. All 64 of our beautiful spacious guest rooms are equipped with micro-fridges and complimentary high-speed wireless Internet access. Some of our other features include a complimentary deluxe hot breakfast, 24 hour business center, local shuttle service, meeting space that accommodates up to 40 people, 24 hour fitness room, complimentary access to an off site full service gym and free guest/motor coach parking. For your convenience we are located only minutes away from UNC Hospitals, the Friday Center, Quadrangle Business Park, Research Triangle Park (RTP), the Dean Dome, the Carolina Basketball Museum (opened January 2008) Keenan Stadium, Finley Golf Course, Raleigh Durham International Airport, Blue Cross Blue Shield, Duke University, Duke Hospitals, Streets of South Point Mall, the Durham Bulls Stadium, Carter Finley Stadium and the RBC Center home of the Carolina Hurricanes.No matter what brings you to Chapel Hill we're sure your experience with the Holiday Inn Express Chapel Hill will exceed all of your expectations. We can t wait to be your home away from home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Orbitz, Booking.com, Travelocity, Priceline, Hotels.com and BookIt.com so you can book your Holiday Inn Express Chapel Hill reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Chapel Hill Hotel Chapel Hill
- Holiday Inn Chapel Hill
- Chapel Hill Holiday Inn