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“loved this one” 5 of 5 stars
Review of Aloft Chapel Hill

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Aloft Chapel Hill
3.0 of 5 Hotel   |   1001 South Hamilton Road, Chapel Hill, NC 27517   |  
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Ranked #10 of 16 Hotels in Chapel Hill
Certificate of Excellence 2014
Harrisonburg, Virginia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“loved this one”
5 of 5 stars Reviewed June 17, 2013

If you have not stayed at one of these hotels I think you will enjoy the choice. The one I stayed in was very clean. The staff did a great job and went out of their way to deliver some items to the room. These rooms are laid out differently than the standard, it had an amazing shower and all of the usual amenities. This is the most modern décor I have seen in a mid range hotel.

Room Tip: this hotel was right on the main road but was still quiet.
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Chapel Hill, responded to this review, June 26, 2013
Hi sue s,

Thanks for choosing Aloft for your recent trip to Chapel Hill! We're so glad you enjoyed your stay and found our rooms clean and functional, and staff friendly.

Come see us again soon!
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326 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Charlotte, North Carolina
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 17, 2013

Overall, the stay was a very typical Aloft experience. When you stay at an Aloft it is pretty cookie cutter in what you get and rooms / services do not very across hotels. It was clean, comfortable, and modern like all Aloft hotels.

I do have two areas of complaint. First, they charge for parking. I could understand this if the hotel was located in the city center, but it is not. I have never stayed at a hotel located outside of city center that charges for parking. Second, the hotel is not located as close to the center of Chapel Hill as advertised. It is not walkable and the hotel shuttle does not have hours long enough to take you there and back for dinner. If you are a Starwood member, I recommend the Sheraton in Chapel Hill. They don't charge for parking and have a shuttle that will take you to city center with hours long enough to acommodate dinner.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Chapel Hill, responded to this review, June 26, 2013
Hello TheWanderingGourmand,

We appreciate your review of our hotel, and thank you for your recent stay. We're sorry to hear you weren't fully satisfied with your visit, and appreciate you sharing both the positives and negatives from your stay.

Because we are located within East 54, a mixed use development with shared parking - and offer valet service - we do charge $8 for parking which includes the valet option. This covers associated costs and is not a revenue source for us.

Our apologies for any confusion regarding our location. We do not intend to mislead anyone into thinking we're located in downtown Chapel Hill, and have worked with our web team to ensure our distance from the city center is clearly communicated across all touch points. We will review this information again to make sure this is clear.
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Dublin, Ohio
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

This hotel is moderately priced but worth every penny. The rooms are refreshingly sparsely furnished but include all the extras including awesome Bliss products. The rooms are very clean and the beds extremely comfortable. There is a nice selection of restaurants within walking distance and some nice small dress shops too. Check in and out very efficient. $8 charge per car.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsboro, North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed at the hotel for my first anniversary. The hotel is decorated modern. There is a pool table in the lobby along with a small bar. There is lobby snack bar where you can get sandwiches and drinks. No restaurant in hotel but there are several within walking distance. Also have a very small indoor pool and gym. I would definitely stay here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 8, 2013

This hotel tries too hard to be cool. The lobby area is basically a bar. Very noisy due to lack of carpeting and other soft surfaces. Rooms are tiny and not designed for comfort. The only chair in the room is a desk chair. There is no dresser or any drawer space for your cloths. Has a very small space to hang a couple of items. Bed was so-so for comfort; if you don't like feather pillows, you had better bring your own. Very small ironing board stored in the headboard of the bed. The best thing about the room is the window shades; they do an excellent job of blocking out the light.

The staff was not very impressive. My admin had made the reservation using our corporate card. The person at the front desk gave me a hard time because my name was different than the name on the card used to make the reservation. He acted like he was doing me a favor to let me check in even though I had the printed confirmation.

There are plenty of other options for hotels in the Chapel Hill, NC area. Unless you want to "experience" Aloft for yourself, I recommend another choice

Room Tip: My room had one king bed. Rooms with two doubles may be laid out differently. If you're intere...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Chapel Hill, responded to this review, June 26, 2013
Hi Sean M,

We're sorry to hear you did not fully enjoy your stay with us and appreciate you sharing this feedback. Our hotel's style is unique and is designed to provide comfortable and functional spaces for guests to work, play, and relax. We're sorry to hear that this was not what you experienced. We're also disappointed that our staff did not meet your expectations - service is a top priority for us and we work hard to make our guests feel at home.

Once again, thanks for sharing your thoughts on how we can improve. We see feedback as a gift and take all comments seriously.
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Reston, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 7, 2013

This was our first Aloft experience, second actually, given the scouting trip we did before we picked it. You have to understand the concept of the connected business traveller hotel, and for its price point and hip style, it just worked great for what we wanted. Even if many of our guests were not from that demographic, the trendy style worked.

This is excellent rating is within the class of hotel...this cannot compete with full service hotel in Hong Kong, Abu Dhabi, or even Chapel Hill, but that was not what we were looking for. We looked at Marriot Courtyard, really nice, Hampton Inn, etc. Wanted to keep the room price before tax in the $100 - 120 range. Did not want to go Sleep Inn or Econo Lodge, nor did we want to go Carolina Inn.

This hotel was used as a base of operations for out of town wedding guests. The actual wedding venue was about 40 minutes away, but people from around the country came in. The rooms were all the same, either a double queen or king, with lots of nice Aloft touches. Prices were all the same and no one got their feelings hurt because they got shunted off to an inferior or superior room. The lobby was great. The physical lobby set up meant that it was hard to miss anyone, and it was a great gathering place for breakfast, meeting for lunch or closing out the evening, but three nights in a row at the great bar took its toll...but was lots of fun.

The staff was exceedingly hospitable, from the group reservations to front desk to bar tenders and cleaning staff.

There was no restaurant, no room service, but 24 hour snacks including (sandwiches and healthy snacks like fruit cups, yogurt and fruit cups, etc) and drinks were available. Breakfast was self serve buffet with a kitchen where made to order eggs, bacon, sausage, etc were available. Valet parking and self parking available, luggage in Aloft style was strictly self service, airport luggage cart style, but the staff would have helped even if it was not part of their job.

We got a better or equal group rate from the Marriot Courtyard (which was way better than any Courtyard we have ever stayed in, more like a regular Marriott hotel), but we liked the intimacy of the Aloft setting, and as I said it worked out great.

Room Tip: All the rooms are the same footprint, either double queen or single king. Double queen rooms are ph...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Chapel Hill, responded to this review, June 26, 2013
Hi Chas2U,

Thanks for the kind words - we're thrilled to hear that Aloft was the right fit for your group. It sounds like we were just what you were looking for, and we're glad you found us!

So happy to hear that each member of our staff took good care of you and made you feel welcome. This is a top priority for us. We're also glad you enjoyed our rooms, W XYZ bar, and Re:fuel grab-n-go eatery.

We appreciate your comments and hope you'll come back and see us again in the future!
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Blowing Rock, North Carolina
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2013 via mobile

We stayed here because my dad was having surgery at UNC hospital. The hotel is really close to the hospital, the room was clean, the front desk guys were GREAT! We were able to use the valet services on the weekend and the shuttle to the hospital during the week. They have a laundry room that came in handy since we were here longer then expected. There is a shopping area by the hotes with restaurants and the Italian one gives a 20% discount to hotel guest. The employees here made our time here easier, they even asked how dad was doing each day.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Chapel Hill, responded to this review, June 26, 2013
Hi McCoyfamily,

Thank you for taking the time to share this great feedback with us. We're so happy you enjoyed your stay and that you found our hotel convenient, clean and welcoming. And we're also glad that our valet, shuttle and laundry services helped make your time here more convenient.

Thank you once again for staying with us and for letting us know how we did.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Chapel Hill

Address: 1001 South Hamilton Road, Chapel Hill, NC 27517
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Chapel Hill
#9 Business Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Chapel Hill 3*
Number of rooms: 130
Official Description (provided by the hotel):
Aloft Chapel Hill is by UNC's Campus, area universities, Research Triangle Park, and RDU Airport. Our hotel has 1,600sq ft of meeting/event space, free wifi, an indoor pool, and w xyz, a bar/lounge. ... more   less 
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Also Known As:
Aloft Chapel Hill Hotel Chapel Hill

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