Based on previous reviews, I was bit concerned about noise. And upon check in, and seeing the generally intoxicated, obnoxious Carolina fans (Saturday after a football game) stumbling around, I got worried fast. The reality was we had a quiet, pleasant, outstanding stay.
For us, the location was exceptional. It allowed us to easily get to Durham, Chapel Hill, and run at The American Tobacco Trail. Add the free shuttle into downtown Chapel Hill, and we had an ideal location for being on the West side of the Triangle.
To win the "five stars" something better needed to happen. It did. Outstanding service, and "yes" to everything we asked was wonderful. We had no wait to shuttle into town or be picked up. They checked us out umbrellas when it rained. Upon my request, they upgraded us to the concierge floor. This meant a fridge full of free water and sodas, and daily breakfast and evening snacks. We really appreciated that when we "guessed" there would still be breakfast (and we guessed wrong) that the attendant went back and found us some food to eat - even after the food had been removed and breakfast was complete.
Finally, kudos to the housekeeping and general management of the place. As previously mentioned, the hotel was a "drunk magnet" for Carolina football fans (heck if I had to cheer for Carolina, I'd stay drunk too - LOL). Yet in our three night stay, the hotel was SPOTLESS! Swimming pool, general areas, hallways, lobby, fitness room, no matter where we went, it seemed like we were the first ones to be there. Many Westin and W hotels should take lessons from the Europa staff, as the cleanliness really made this a very enjoyable stay.
I would highly recommend this property. I had ZERO issues with noise, an aged property, level of service or value.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more less
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- Also Known As:
- Sheraton Chapel Hill
- Chapel Hill Sheraton