We have stayed at the HH for a family reunion for the past 15 years over the 4th of July. We've enjoyed watching our children grow up in a safe place that offers many entertaining options for all ages. Having 3 good buffet meals a day on the grounds removes the "where are we going to eat" challenges for family vacations. There are adult, child and family activities that are both vintage Americana and affordable.
Over the years we have seen the family owners carefully maintain the feel of the Inn while upgrading the amenities for modern guests. You have to realize before you go that you'll be staying in a facility started about 160 years ago. It is therefore rough around the edges in places, but quaint and worn by love by those who have made this location a tradition. There are plenty of options in the USA that offer all the glitz, but only a few resorts that focus on the visitor having family time rooted in family values.
The challenge this resort seems to have is in balancing the desires of our "virtual-driven culture" while retaining their historic roots and maintaining profitability. Too many resorts have upgraded themselves into bankruptcy so I appreciate the slow approach the family is taking. There are some strains of management transition. New employees and managers are not as well trained as in previous years. Dining room staff are a mix of sweet international students that don't understand American dining traditions, and are struggling to understand our "brand" of English. You aren't greeted with the same enthusiasm upon arrival which seems to reflect the somewhat introverted personality of their new GM.
The Inn is an excellent value. A family of any size will leave there having spent more time getting to know one another. Parents can find ways to steal-away for a few quiet moments while their children are well cared for with interactive programs. You'll be well fed and if you engage in some of the activities you'll be healthier too. They even have a very nice spa and workout facility.
HH offers a vintage family postcard vacation at an affordable price. You might bump your head on the low doorways of history, but you'll be a better person for the experience. Disconnect from the internet world for a few days (wifi is there if you must) and instead stare deeply into the eyes of your spouse and children instead of the iphone and allow this beautiful mountain resort to refresh you.
No two rooms are alike. Each room has its own identity, charm and limitations.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 10, 2013
Thank you for your very nice review. You certainly have seen us evolve over the past fifteen years. It is truly a balancing act to try to improve/upgrade without compromising the decades of rustic, family wholesome experience. You also had to endure the rain that never seemed to stop during your visit. To say that was a challenge for everyone would be an understatement. However, in spite of Mother Nature’s challenges we think everyone had a great visit and plenty of time to bond with their family and friends.
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Thank you for your loyalty, patience this year and your affection to this family owned resort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.