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“Consistently Perfect” 5 of 5 stars
Review of The Umstead Hotel and Spa

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The Umstead Hotel and Spa
5.0 of 5 Hotel   |   100 Woodland Pond Drive, Cary, NC 27513   |  
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Ranked #1 of 21 Hotels in Cary
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Consistently Perfect”
5 of 5 stars Reviewed June 30, 2014

I have stayed at The Umstead at least 10 times in the past couple of years, always on business. It is truly a 5-star hotel. The service is impecable. The moment you enter the hotel, you are greeted by your name with many to assist you. The rooms are a good size and offer a tremendously comfortable bed and a large, marble bathroom with hugh soaking tub and separate shower. If you reserve a room with a balcony, you have a great view of the pond and gorgeous setting. There are great walking paths as well as jogging trails from 2, 5, 10 km dependent on the route. The grounds are impeccably maintained and offer tranquilty after a long day.

I usually opt for room service which is fantastic. Always delivered on time, they provide a comfortable, formal set up in your room. If you choose the restaurant, you are in for a treat. Although very expensive, the flavors are unique. The bar area offers a slightly smaller menu. Grab a glass of wine and sit out on the back balcony near the fire- great atmosphere.

I ordered breakfast via room service every morning. The lovely attendant would see my room number and recall my order from the previous morning (by memory). She was amazing.

The room prices are very competitive for business travelers with expense guidelines. For the quality of hotel, I find them to be quite low. This quality of hotel could certainly charge much higher rates.

The one good thing about traveling to RTP for 16 hour work days is The Umstead.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, July 15, 2014
Dear Guest,

Thank you sharing your experience from the perspective of a business traveler. It is always wonderful to learn of how our travelers utilize the property and I'm glad you find calm and serenity by staying with us. We hope your work or pleasure travels bring you back to the Raleigh/Durham market so we can welcome you back again!

With Best Regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

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Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 28, 2014 via mobile

Beautiful hotel. Great service. There are a few things that I did not like to give it five stars. Food is very expensive and too "creative". I love creative food but it should also be tasty. I did not find any good and healthy salad and appetizer. Main course isn't impressive either. We were also promised by American Express a nice view and an upgrade but it never happened. I would ask hotel management to replace pool chairs that don't recline. Everyone by the pool found them uncomfortable. Pool was too crowded. Also there is no nice waiting area in the spa. After visiting Las Vegas spas it is disappointing. Please add nice and relaxing waiting area with fruits and refreshments. I am not sure that we will come back to stay at this property.

Stayed June 2014, traveled with friends
Helpful?
Thank Elina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nc
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 27, 2014 via mobile

This was our girls get away. It was a nice stay. The rooms were very nice spacious and comfortable. The bed felt like heaven. The spa was nice, I enjoyed the amenities. The staff was very nice. It was a little noises for a fancy hotel. Overall it was a nice stay.

Stayed June 2014, traveled with friends
Helpful?
Thank jewel_wise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, July 15, 2014
Dear Guest,

Thank you for selecting The Umstead Hotel and Spa for your girlfriend getaway experience. I'm glad you enjoyed a memorable experience with us.

With Best Regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenlawn, New York
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 20, 2014 via mobile

My business colleague suggested I stay here for a business trip. I am so happy she recommended this. A beautiful property, very exquisite rooms, and the restaurant was wonderful. Service is 5 star quality. I am going to return for a non-business purpose some day. Do not miss this if you are in Raleigh area.

Stayed June 2014, traveled on business
Helpful?
Thank mcgladiator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, June 26, 2014
Dear Guest,

I would personally be delighted to welcome you back! Often our business guests decide that returning as a leisure guest is a must to explore the dining, spa and amenities we offer. I hope you are able to visit us again soon.

With best regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 17, 2014

This is one of the nicest hotels I have stayed in. It came as a surprise because I was on a business trip and did not expect this level of elegance and comfort in a suburban office park type setting fairly close to the RDU airport. But everything about this hotel struck me as top notch, from the entry way to the spacious and very modern rooms that hit a high mark for comfort. The food was excellent, and the gym was also very good. Its a treat to stay here, and I hope that I have another opportunity.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jk61-California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, June 26, 2014
Dear Guest,

I enjoyed reading your surprise and delight with The Umstead Hotel and Spa. We pride ourselves in being a beacon of comfort and hospitality. I hope the next time you stay with us you'll have time to explore the spa and more of our amenities. We look forward to welcoming you back!

With best regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 16, 2014 via mobile

Beautiful hotel and grounds, attentive and helpful staff - wonderful event! Everything went smoothly and a grand time was had by all. Thanks very much for providing the ideal venue and helping make a successful event.

Stayed November 2013, traveled with family
Helpful?
Thank Landboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, June 26, 2014
Dear Guest,

Congratulations on your recent wedding! Thank you for selecting The Umstead Hotel and Spa as your venue for your big event. I am delighted to learn that your special day went smooth. We hope to welcome you back for future anniversaries!

With best regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

We had our wedding here recently and it was absolutely perfect. The staff (everyone) was phenomenal. Everyone was down to earth and made me feel so comfortable. Kelley Ann (the wedding coordinator) ran our wedding perfectly and answered my Dad's questions promptly. Their pricing for the event was reasonable and you absolutely got your money's worth - the food is phenomenal and the brunch the next morning hit the spot!! Thank you, Umstead for making our night amazing!

Stayed June 2014, traveled with family
Helpful?
Thank Rebecca E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review, June 26, 2014
Dear Guest,

Congratulations on your recent wedding! Thank you for selecting The Umstead Hotel and Spa as your venue for your big event. I value your positive feedback immensely. Our team prides themselves in taking great care of our guests and I'm delighted to learn we exceeded your expectations. We hope to welcome you back for future anniversaries!

With best regards,
Jim Beley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Drive, Cary, NC 27513
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cary
#1 Family Hotel in Cary
#1 Romantic Hotel in Cary
Price Range (Based on Average Rates):
Hotel Class:5 star — The Umstead Hotel and Spa 5*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more   less 
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary

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