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“Love love loved it!” 5 of 5 stars
Review of The Umstead Hotel and Spa

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The Umstead Hotel and Spa
100 Woodland Pond Drive, Cary, NC 27513   |  
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Ranked #2 of 22 Hotels in Cary
north carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“Love love loved it!”
5 of 5 stars Reviewed October 1, 2007

This place is absolutely amazing! Went down for an anniversary and it was wonderful. The staff is extremely friendly and the room was tastefully decorated. The bathroom was amazing (granite and marble) and the robes they give you are so comfortable. The trail around the man-made lake was very serene, and the sans chemical, heated infinity pool was divine. Herons restaurant was an absolute treat for those who enjoy fine dining. A very relaxing stay and would absolutely recommend it to anyone.

  • Stayed September 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 29, 2007

We stayed here for a Valentine's Day getaway. They had only been open a short time, a couple of weeks I believe. We were disappointed that the hot tub was closed - but enjoyed our stay otherwise. I wouldn't say the service was quite as accommodating as other luxury hotels I have stayed in, but I will give them the benefit of the doubt since the had just opened their doors, so to speak, and may have had some kinks to work out.
As far as a luxury experience around the Raleigh area - this is hard to beat.

  • Liked — Fantastic bed, pristine bathroom
  • Disliked — Hot tub closed at dusk (???)
  • Stayed February 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
81 reviews 81 reviews
43 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 20, 2007

This place is every bit as good as a Ritz or 4 seasons. Room very tasteful. The restaurant is as good as anything in New York or Montreal.

You MUST stay here!

Stayed September 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 17, 2007

My wife and I frequent Ritz Carltons and Four Seasons. Umstead surpasses them all. Partly because it is brand new but they have really rung the bell here. No expense spared. Its privately owned by the wealthiest family in NC, The Goodnights and they have made sure everything perfect. Not corporate owned or run so the attention to detail is unmatched. If you have the opportunity to stay here, without question, induldge yourself.

  • Stayed September 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
241 reviews 241 reviews
62 hotel reviews
Reviews in 77 cities Reviews in 77 cities
211 helpful votes 211 helpful votes
5 of 5 stars Reviewed August 20, 2007

Yes, it is expensive but every once in a while you should treat yourself if you can afford it. Without a doubt this is the nicest hotel in the Raleigh/Cary area at the moment. Rather than go for a faux-classic look with antiques, I think they made the right decision to go with a sleak, modern look with original artwork. We had originally booked a spa package directly through the hotel Web site but subsequently found a cheaper option with a special deal on an external travel site. Little touches like a complimentary travel hairbrush, free lemon water at poolside, free bottled water at turndown, wide-screen high-def TV in room, etc. made for a very nice stay. We also received complimentary champagne in our room after informing the hotel we were celebrating our anniversary. The spa is very pampering and relaxing. The lake and grounds were pleasant. Afternoon tea was good but too pricey as compared to other high teas in the area (probably the one thing I wouldn't do again). A few glitches included the cabinet door to the mini-bar which would not close, and some delays in checking out while they attempted to properly calculate our bill. If you want to be pampered in a country inn setting, go to the Inn at Fearrington. If you want to be pampered in a luxury hotel, this is the place.

  • Liked — Elegant artwork and furnishings, wonderful spa
  • Disliked — Problems with delays in checking out
  • Stayed August 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, NC
Top Contributor
146 reviews 146 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed August 6, 2007

My wife and I needed a getaway and decided on the Umstead. What a wonderful place! It reminded us of the Peninsula in Chicago. The service was excellent throughout our stay. We ate lunch, had afternoon tea, went to the spa and had dinner and breakfast room service. Everything was just as we had hoped although the breakfast could have been warmer. We will definitely return to the Umstead and will encourage our friends to do so. Highly recommended!

  • Liked — ultra modern rooms; spa
  • Disliked — Very expensive
  • Stayed August 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2007

I recently stayed at the Umstead on a business trip, and I could not have been more impressed. I have been lucky enough to stay at many hotels throughout my career, and the Umstead is now one of my absolute favorites. They have put so much thought into every detail of the hotel in an effort to "Wow!" you, that you can't help but feel pampered from the second that you are greeted by their valet and desk staff. From the fabric covered lobby corridors to the extensive collection of one-of-a-kind artwork, you know as soon as you walk in that this hotel is truly special. The food in their restaurant could not have been better, and the staff made the dining experience even more memorable. Actually, every staff member that I encountered while there went out of their way to greet me with a smile. It was so easy to relax with such wondeful things such as their beautiful lake with trails, their spa, the infinity pool and the outdoor fireplace. Definitely check out the Umstead if you're in the Cary / Raleigh area!

Stayed July 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Drive, Cary, NC 27513
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cary
#1 Romantic Hotel in Cary
#1 Business Hotel in Cary
Price Range (Based on Average Rates): $$$
Number of rooms: 150
Official Description (provided by the hotel):
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Scott Crawford at its signature restaurant, Herons. Independently owned and operated since opening in 2007, The Umstead Hotel and Spa is North Carolina’s first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property and member of Leading Hotels of the World. ... more   less 
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary

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