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“Excellent staff” 4 of 5 stars
Review of DoubleTree by Hilton Raleigh - Cary

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DoubleTree by Hilton Raleigh - Cary
3.5 of 5 Hotel   |   500 Caitboo Avenue, Cary, NC 27518 (Formerly Four Points by Sheraton Raleigh-Cary)   |  
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Ranked #5 of 22 Hotels in Cary
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent staff”
4 of 5 stars Reviewed December 20, 2012

This was my first Doubletree experience and it was great. I was lodged for a stretch of two weeks and my stay was a pleasant one. I particularly enjoyed the breakfast buffet and the lady who waited on me, MAURA, was professionally excellent, courteous and pleasant on the job. She made my stay enjoyable. OMAR at the reception was friendly and helpful too. The location is also just a stone throw from the movie theater and has a lot of decent places to eat and shop around. I looked forward to the Cookie, warm and fresh. Would definitely book this place again.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 27, 2012
Vicki-

I am Cerrie DeBos the General Manager of the DoubleTree by Hilton Raleigh-Cary. I want to thank you for the positive review. We are very fortunate to have such a caring team at our hotel. Omar and Maura are definitely two of our shining stars. They always try to go above and beyond to make sure that our guests stay are pleasurable.

The cookies are the best aren't they and to think you can have one anytime of the day is even better. They are always warm and fresh.

Our location is perfect for everyone whether you are here on business, pleasure or for one of the several college events in the area. You have so much to do in walking distance. Glad to see you got to experience it all.

We look forward to seeing you on your next visit.
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277 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
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English first
Stevenage, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 29, 2012

So I arrived three weeks ago for a business trip. Still here, and I could not ask for a better, or more friendlier hotel than this. I have another week left, but am actually looking forward to the stay.

So where to begin. On arrival I was met by the reception team, friendly from the offset - Smiling faces, the cookie, but being Mr Healthy refused... It did look good though.

Arrived in the room - Totally not what I expected- Had everything I needed, Fridge, Microwave, Air Con, WiFI, TV - the lot... If anyone complained to say the room wass not equipped, I do not know what else that would want from a Hotel of this standard.

Breakfast in the Doubletree is a buffet style, but such a choice - Whatever you wanted, Healthy Porridge, sorry Oatmeal, English Style Breakfast, Danishes even something called Grit.. Who would eat Grit !!... But it was there, and people did... And the breakfast waitress, she just smiled all the time... never stopped... Come on, its 06:00.. Stop smilin....

I needed to get to the office, so asked about a cab. So long as you need to travel between 07:00 and 22:00 and within 5miles, there is a free shuttle car which will take, and (sometimes - private joke) pick you up.... seriously.... Bo the driver, really good laugh, will take you where you need to go... and even turned the Christmas music off for me !!

Got picked up from work and went into the gym... well I guess as advertised, Fitness Center. I wanted a gym and to be honest, 2 treadmills, a bike, cross trainer and set of dumbells... not enough for me, but guess its not a David Lloyd or full size gym. If I was going to say anything, either look at making the gym/fitness center bigger and share with the sister hotel, or look at getting membership packages for local club for guests, or at least offer it... would be a nice gesture. But anyway, not a complaint just a suggestion.

Evening meal - The food is absolutely fantastic... I think I have had everything on the menu, and now have the chef cooking me a special omelette... not because there is anything wrong with the food, just wanted a change... and Kally and Vito... diamonds... again, lovely people... and for Vito, the Clam Chowder is great for the girlie friends.. !! again private joke....

And must not forget Housekeeping.. these are the guys who get forgotton... they work so hard to keep the rooms tidy... Thank you

Just one more thank you - For the Christmas tree in my room.... Lovely...

In this hotel, it is like home.... the team (including Patience, Chris, Omar, Alycia, Elizabeth, Hector, Bo, Kally, Vito, Mike, Bill.... Sorry if I forgot anyone...) have given us such a laugh and have enjoyed their company... They are professional but not regimental... you do not feel out of place... just great... How all hotels should be.... DO NOT CHANGE A THINK !!!

Looking forward to coming back hopefully next year.... Merry Christmas y'all xxxx

Room Tip: My room was great looking out the back of the hotel, onto the Garden Inn Hilton.. but the sun shined...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 5, 2012
Paul-

Thank you so much for the great comments! We have and still are enjoying you staying with us. We love when Beau is here to pick you up, he is always punctual and watches out for you.

We are going to really miss you when you leave we won't have anyone to give us a hard time anymore. So, you need to hurry back. Hope you have a wonderful holiday season and glad we got you in the spirit.

You are one of the best!
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Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed November 16, 2012

In town for business, visiting from the UK (New Castle, best football team of course)! And the staff was my family away from home! The Vito & Cally are AWESOME! All staff made me feel like family! Omar is just the "Muts Nuts"! He makes us smile and just kept offering us warm cookies! Accomidating and friendly!

Room Tip: Excellent Rooms! Spacious!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, November 30, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and would like to thank you for the outstanding review.

Anita it has been a pleasure to have you and your hubby staying wih us for the past few weeks. You are part of our DoubleTree family and appreciate the warmth that you have provided to our team. We hope you will be back soon to visit us!!

Our team will truly miss you!
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New York City, New York
1 review
5 of 5 stars Reviewed November 14, 2012

This hotel is the Best Doubletree I've ever stayed at! The breakfast is great! The staff was welcoming, and just perfect! The hotel grounds are amazing! And the decor in the hotel is just impecable! Everytime I go to Raleigh/Cary I'm going to stay at the Doubletree Cary!

Room Tip: GET THE COOKIE!!! Make sure to get the cookie
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, November 30, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and want to thank you Ronnie for the great comments about our team and hotel.

Our goal is to provide the home away from home experience and it is always a pleasure to here of our accomplishments. We are glad you will stay with us the next time you visit.
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Girard, Pennsylvania
1 review
4 of 5 stars Reviewed October 19, 2012

Stayed 10/13-15/12 and enjoyed the hotel. Front staff very good the first night and loved the gal behind the bar both nights. Provided commentary on the area that added to the trip. Room comfortable as well as bed. Disappointed by a shared interior door that awoke us the first night with a 3am next door neighbor with a hour's worth of disruption. Hate those doors that do not shield the noise. Oh well. Liked the breakfast buffet arrangement although the staff should be more visible so guests can feel welcome, not intruders.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, November 30, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and appreciate you staying with us during your travels.

Cally is truly a gem in our bar and she absolutely loves what she does. I am glad that you experienced the bar and her service. Our beds are great aren't they, we get a lot of compliments on the comfort. I am sorry about the noise on the adjoining room, we will make a note for future travels at our hotel not to have you in an adjoining room. The adjoining rooms are very beneficial for our family travelers to have the opportunity to go between rooms.

Thank you for the great comments and concerns, we address everyone of them and have worked with the breakfast team to be more visibile. Sometimes they are around the breakfast bar getting an order. But, we love your feedback and this enables us to grow and continue to provided the customer service our travelers expect.

Sincerely,
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 3, 2012

Great hotel but just my wifi in my room never worked but a nice very clean hotel. Great buffet breakfast . Very safe area and shopping and restaurants are steps from your front door and target is right behind the hotel.

Room Tip: Make sure your wifi is working .
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, October 5, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and would like to thank you for the review on Trip Advisor. We are in the heart of shopping with many restaurants and as you said we have a perfect breakfast buffet. We are working on the WiFI and should be completed before your next stay.

We look forward to seeing you again!!
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Memphis, TN
Top Contributor
83 reviews 83 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 25, 2012

Stayed here while in Raleigh on business because the first choice was booked. Very glad I found this place. It is an excellent business hotel. Great rooms, and the free breakfast was much better than the average hotel. Everything was clean, rooms were furnished with nice beds, linens, etc.

Across the street from a mall, shopping and plenty of restaurants. Will defninately stay here again when I have to go back to Raleigh.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, September 26, 2012
Biztravel2-

I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and would like to thank you for taking the time to fill out a response to Trip Advisor.

We are very fortunate to have so much around us for entertainment, shopping, restaurants and so much more. We are in the heart of it all. Our team works very hard to make sure that we accommodate your needs and provide you with a clean and comfortable room.

We look forward to seeing you again when you visit Raleigh.
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Additional Information about DoubleTree by Hilton Raleigh - Cary

Address: 500 Caitboo Avenue, Cary, NC 27518 (Formerly Four Points by Sheraton Raleigh-Cary)
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cary
#3 Romantic Hotel in Cary
#6 Business Hotel in Cary
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Raleigh - Cary 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
DoubleTree by Hilton Raleigh-Cary is conveniently located in Cary, North Carolina adjacent to the Crossroads Shopping Plaza between Raleigh and Research Triangle Park--just a short walk to over 70 stores, restaurants and IMAX movie theater complex. Located near several businesses and attractions, this Cary, North Carolina hotel is close to downtown Raleigh, RDU Airport, Regency Park, North Carolina State University, WakeMed Cary Hospital, NC State Fairgrounds, RBC Center, Carter-Finley Stadium, Wake Med Soccer Park, Triangle Aquatic Center, Koka Booth Amphitheater, Triangle Aquatic Center, Time Warner Music Pavilion, Cary Tennis Center, and much more. The DoubleTree by Hilton Raleigh Cary Hotel is conveniently close to several colleges and universities including North Carolina State University (NC State), Meredith College, St. Augustine University, Peace College and Shaw University. We are a just a short drive to all. The Ideal Cary Hotel Amenities... DoubleTree by Hilton Raleigh Cary Hotel is a contemporary hotel featuring tastefully simple, uncluttered design with honest, uncomplicated comfort. This Cary, NC hotel offers smartly designed guest rooms, sleekly designed sunlit lobby with dual-sided fireplace, full service on-site restaurant and bar, room service, free high-speed Internet, free business center, indoor saline pool, large state-of-the-art fitness center, 24-Hour grab-n-go pantry, free bottled water, and much more. We are a 100% smoke free hotel. Looking to a plan a meeting or event in Cary or Raleigh, NC? DoubleTree by Hilton Raleigh Cary Hotel offers over 1,600 square feet of flexible meeting space perfect for board meetings, training, conferences, conventions, receptions, reunions, and more. See you soon! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh-Cary Hotel Cary

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