Our dining experience was truly the worst I've had in years.
The problem is that this place is a sports bar that just happens to serve food. Unfortunately, I was looking for a restaurant, not a bar. I don't dispute the food is very good. The problem is that the place is so atrociously noisy and crowded, both inside and out, that the food quality becomes irrelevant. During our experience a crowd of pre-teens ran amuck in the dining room, while the close proximity of tables in the outdoor dining section meant that I was spaced less than a foot from the next diner on either side of me. The table was wobbly, so I had to steal the laminated table advertisements to place under the table leg. Service was lackluster - I found myself eating ice to finish my meal since beverage refills were sparse.
After leaving, I felt like I had just tried to set a table and dine in the middle lane of I-40 during the evening commute. Under no circumstance will I go back - dinner out should help relieve stress, not create it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 5, 2012
Ah, well, yes. The good thing is we are a very busy restaurant. The bad thing is we are a very busy restaurant. We do have great food and our service is usually fantastic. My apologies for the lackluster service. The environment - well it is a popular sports bar with great food and friendly service. We execute at this exceptionally well and have become the go to spot for families, kids, adults, seniors, groups - well just about every demographic out there.
Report response as inappropriate
I agree that we can be on sensory overload on a busy night at Ruckus but we try to accommodate every guest as quick as possible. We have a large outdoor dining area that is enclosed during the winter. The tables are close together so we can accommodate more guests during this time which does mean that the tables are quite close together. We call this Meet Your Neighbor night.
As with anything in life, you like some things and you don't like some things. Hopefully we can part friends but you will tell your friends how Great the food was.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.