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“Pleasant surprises all around” 5 of 5 stars
Review of Comfort Suites Regency Park

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Comfort Suites Regency Park
2.5 of 5 Hotel   |   350 Ashville Avenue, Cary, NC 27511 (Formerly Comfort Suites Cary)   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #12 of 22 Hotels in Cary
Certificate of Excellence 2014
Raleigh
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Pleasant surprises all around”
5 of 5 stars Reviewed September 5, 2013

We recently had a small fire at home that took out our power and we were forced to stay in a local hotel. Since we quite often use the Choices Hotels Privileges program, We selected the Comfort Suites Regency Park in Cary NC. From the minute we walked in the door, we were very pleasantly surprised with the cordiality of the desk staff to the quality of the room. When we walked in, we learned that they also have a very nice pet friendly program that we would have taken advantage of had we known beforehand.They have a nice little gift package for the pet and accommodate the pets for a reasonable fee. Everything was neat and clean and in good shape. Unfortunately we missed the complimentary Manager's reception but were able to very much enjoy the breakfast with hot coffee, fresh eggs, sausage, potatoes accompanied by juices, cereals and especially enjoyed the hot fresh waffles that you even have multiple choices for the batter flavor., Of particular note was that the General Manager spent time in the breakfast area checking on guests and making sure that everything was perfect. all in all, a very nice stay and actually a place (even though it is only a few miles from home) where we might take a "mini-vacation". A well managed and very well maintained property with reasonable pricing. a true Value.

Room Tip: The room that we had (502) was on the backside of the hotel and we enjoyed a very nice wooded view.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, General Manager at Comfort Suites Regency Park, responded to this review, September 18, 2013
Thank You for taking the time to write a review regarding your recent stay. It is always a pleasure to hear from our guest regarding their stays. We look forward to hosting you and your Furry friend when you are ready to take that "staycation". Be sure to make it a mid-week vacation so you can join us for our popular managers reception. Thank you again for your review.
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151 reviews from our community

Traveler rating
    72
    57
    13
    4
    5
See reviews for
59
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Greensboro, North Carolina
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 8, 2013 via mobile

The staff was friendly. The rooms are pretty basic but were decently sized and appeared clean. The price was relatively cheap for the area. The only downside, and its a pretty big downside, is that within an hour or two of taking my shoes off and laying down on the bed, there were about 25 or more small bites on my feet and legs. There was definitely some sort of bug issue in my room that made the rest of my stay very uncomfortable. I noticed that there is at least one other review describing a similar experience so, unfortunately, this doesn't seem like an isolated event. If you have the option, I would recommend staying elsewhere.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, General Manager at Comfort Suites Regency Park, responded to this review, August 11, 2013
Thank you for taking the time to write a review regarding your recent stay at Comfort Suites Regency Park.

Allow me to apologize on behalf of our hotel for failing to meet your expectations. Please be assured this is not what you should expect when staying with us. The Housekeeping and Maintenance managers have been made aware of your comment and concern and we will take the appropriate action.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cary.
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Las Vegas, Nevada
Top Contributor
58 reviews 58 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 28, 2013

Stayed here last year and we were impressed enough to stay here again. Their breakfast buffet has scrambled eggs, sausage, biscuits and gravy, 2 flavors of make your own waffles, mixed fruit in syrup, fresh muffins, and all the other usual items. This is one of the better breakfasts we've eaten. Especially at a price of $75.00 tax included on a weekend. The room had a king size bed and a sitting area with a pull out couch. I would have liked to have a shower with better water pressure and an easier to use shower head. The hallway on the first floor had an odd smell to it. Maybe it was from the indoor pool, the exercise room, or the hotel laundry.
We'll stay here again when we're in town, but ask for a room on a higher floor.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, Manager at Comfort Suites Regency Park, responded to this review, July 30, 2013
Thank You for your review. We were happy to have you return for another visit. We are glad you enjoyed our hot breakfast. Thank you for your comments regarding the showerhead we will consider them as we purchase new ones. We look forward to your next visit with us.
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Statesville
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 22, 2013

Compared to multiple Choice Hotels in the area, this one is the best. I have stayed at this location over 20 times, rooms are always clean. During the week the social hour (Business Reception) is really a nice customer service touch. Complimentary finger food, beer, wine, & soda. The customer service and staff are more friendly and more accommodating than my recent trip to Couples Swept Away, (All-Inclusive Resort in Negril, Jamaica). Room is equivalently furnished as Couples, with Comfort Suites having indoor pool, hot tub, and faster & more reliable WIFI. I am glad to be back in the USA.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, Manager at Comfort Suites Regency Park, responded to this review, July 30, 2013
Thank You for taking time to write a review. it is always a pleasure to see our friends again. We love meeting new and old friends at our manager's reception on selected weeknights. We also look forward to seeing you the next time you are in town.
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Milton, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 6, 2013

I work at a Comfort Inn in Milton, FL, so i got this room at an employee rate, but it was well worth more than what i paid for it. The hotel was great... the staff was great... the only 2 things i have to say that disappointed me was we were supposed to have 2 KING suites and we ended up with one king suite and a double queen, not a big deal tho... also the TV have very FEW channels. Other than that, breakfast was nice, the beds were comfy... i recommend for anyone traveling in the Cary, NC area!! :)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, General Manager at Comfort Suites Regency Park, responded to this review, July 10, 2013
Thank you for sharing your recent experience with us. I am glad to hear that you had a good stay and all went well. I read all reviews and take into consideration all guest comments regarding what they would like to see improved. Hopefully on your next stay we will have the room with two queens available, unfortunately this time they were all sold out.
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Loxley, Alabama
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 2, 2013

After a couple of mix-ups about our room (the first one they gave us only had a king-size bed and we needed two queens), we settled into our comfortable room. It was fairly spacious and very clean. The breakfast buffet was one of the best I have ever had at a Choice property and the servers kept the area clean and the food refilled. The buffet had scrambled eggs, link sausage, waffles, bagels, danish, English muffins, fruit, cereal, juice, milk and other items. We stayed here for two days in June 2013 and were very happy with our accommodations. Here's a tip: Ask for a room away from the elevator. Our room was very peaceful and we had no problems with noise.

Room Tip: Ask for a room on the top floor and away from the elevators.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, Manager at Comfort Suites Regency Park, responded to this review, July 10, 2013
Thank You for taking the time to write a review regarding your recent stay with us. I apologize for the confusion regarding your room type preference. I am pleased you found our rooms comfortable and roomy. Happy you enjoyed our complimentary breakfast. We look forward to seeing you on your next trip through the area.

Carolyn
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Indiana, Pennsylvania
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 1, 2013

We recently spent one night at this hotel while visiting family that recently moved to the area. The hotel is in a very nice, quiet location. Heading to our room felt like we were walking through a sauna though as it was quite stuffy. When we first entered our room it smelled musty but we turned the air up and luckily it became less stuffy and comfortable. The beds were comfortable as well. We went down to breakfast the next morning only to find that it was not out yet, it was after 6:30am but maybe it didn't start until 7am. All in all it was a comfortable stay for a very nice price!! I definitely would stay here again.

Room Tip: We had a top floor room facing the back which was lovely!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn B, General Manager at Comfort Suites Regency Park, responded to this review, July 10, 2013
Thank you for taking the time to write a review. We appreciate all of our guest comments and suggestions. I am glad your room was comfortable we do have energy saving sensors that turn on only after the room is occupied. For your next say we do offer breakfast weekdays from 6AM to 9AM and on weekends from 7AM to 10AM. If you need a little something earlier than that, during the week we offer a bagged breakfast to go. We look forward to seeing you on your next area visit.
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Additional Information about Comfort Suites Regency Park

Address: 350 Ashville Avenue, Cary, NC 27511 (Formerly Comfort Suites Cary)
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cary
#11 Family Hotel in Cary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Regency Park 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
This all-suite hotel features spacious guest rooms with refrigerators, microwaves, coffee makers, hair dryers, irons and ironing boards. There are junior and executive suites with up to 150 square feet of additional living space. All suites have been upgraded with pillow-top mattresses. ... more   less 
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Also Known As:
Comfort Suites Cary Hotel Cary
Cary Comfort Suites

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