I've been to Franks a handful of times. The pizza is great, I'll give them that. Thin crust, lots of cheese, and lots of flavor. Order at the counter, they bring the pizza to you when it's ready. Last visit, counter service was just awful! The girl working the counter didn't want to be bothered with taking an order or answering a question. She was complaining to one of the guys working there that she shouldn't have agreed to work that day. I'd say she was probably right! Unfortunately, this was my mothers first impression of franks, after I had told her it was so good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.