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“SO DISGUSTING!!!” 1 of 5 stars
Review of Courtyard by Marriott Carolina Beach

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Courtyard by Marriott Carolina Beach
3.0 of 5 Hotel   |   100 Charlotte Avenue, Carolina Beach, NC 28428   |  
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Ranked #4 of 17 Hotels in Carolina Beach
new york
1 review
3 helpful votes 3 helpful votes
“SO DISGUSTING!!!”
1 of 5 stars Reviewed April 15, 2010

I thought this was gonna be a great tripFirst of all when we got there at 4pm our room wasnt ready. then the lady at the front desk kept tellin us that she was the Assistant MGR of this hotel and was repeating herself constantly it was annoying. when she finally gave me my key she calld me a heffer as i walkd away i was goin to addres her but i was already tired. then when i got to my room it was great i was help on by another manger she was great help us with our bags and got us extra linen and some bottled watershe was great thanks for her our stay ended up smoothly. I wanted to tell some one about his lady at the desk so she can be addressed for her rudeness so when i stayed at this other Marriott in Raleigh i found a number to call so hopefully the ppl that works ther or stayin there will be taken care by a real manager not thie same supposed to be AGM.. She was very non Manager material

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lori_belletiere, General Manager at Courtyard by Marriott Carolina Beach, responded to this review, May 11, 2010
I appreciate your comments from your stay with us. This situation isn’t typical at our hotel and I sincerely apologize for the impression you have received. I personally want to thank you for your feedback and have addressed these concerns with my managers, front desk staff and housekeeping department. I passed along your kudos to my department manager for helping your out with your bags and getting extra linen for you. I also have included your comments in our continuous improvement committee. I apologize again and hope whenever your travel you continue to choose Marriott.
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525 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Morganton, NC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2010

The hotel was recently renovated and the new decor is beautiful! All the rooms have an oceanfront balcony overlooking the outdoor pool. The outdoor pool area is very pretty. There is also an oceanfront boardwalk that starts infront of the hotel on the beach. I would definitely stay here again and recommend it to anyone!

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lori_belletiere, General Manager at Courtyard by Marriott Carolina Beach, responded to this review, May 11, 2010
Thank you for your great comments! Come and visit with us again very soon. Don't forget every Thursday night Memorial Day thru Labor Day is Fireworks on the beach! We hope to see you again soon.
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Albuquerque, NM
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2010

Came to Carolina Beach for a 4 day vacation with the family. We enjoyed our stay at the Courtyard Marriot. The lobby is clean and has a nice little library of picture books about Carolina Beach and NC. The staff was pleasant. The breakfast was free and unremarkable. The indoor pool was nice (the outdoor pool looks to be quite nice as well but it was too cold to use in March). The beach is directly behind the hotel and there is a nice little deck that leads out to a vast strech of white sandy beach. The rooms all look out on the breaking waves and each has a little balcony. As has been mentioned the buidling is impossible to miss (it's giant compared to the surrounding buildings) but the little road that leads off the main street is easy to pass. There's a couple of nice restaurants across the street as well as a nice park very nearby. For a family trip it's got all the right pieces - and they are easliy accessible.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lori_belletiere, General Manager at Courtyard by Marriott Carolina Beach, responded to this review, May 11, 2010
Thank you for your time and comments! We are proud to be the only oceanfront Marriott in NC. We are excited about our new Wi-Fi lobby featuring our interactive Go Board. Come and visit us again very soon!
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Greenwich, New York
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 18, 2010

Great place to stay! We had a wonderful time. It happened to be the time when the letherback sea turtles were hatching. It was very interesting and the hotel staff was very friendly. The view from our room was breath taking.

Stayed September 2009, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlotte
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 15, 2010

Requesting an early check-in is just that, a request. You are told that check-in is at 3pm, you should travel accordingly. We got checked in about 3:30, but enjoyed the lobby TV, and just relaxed. They are doing an upgrade on the property. Knew this at booking. Had no issue with noise.
People complain to complain. Some stretch the truth to make it seem worse than it was. Having been employeed by Marriott for 22 years, I have seen and heard it all. Marriott's are Quality Inspected twice a year. If they do not meet strict standards, they have 90 days to correct them.
It is the beach. People come to beach to have fun. If carnival noise keeps you awake, stay down the street. Some enjoy the games, the rides, and the food.
Honestly, I could care less that you have driven for 8 hours with 2 cranky kids, that's a parenting issue. You got lost? It's the tallest building on Carolina Beach. You can see it crossing the bridge.
As for upgrades, you cannot be upgraded if using Marriott Rewards Points. Just an FYI! The hotel does not owe you anything they cannot provide, such as upgrade.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, North Carolina
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed February 9, 2010

My family & I stayed here for New Years. We decided to use our Christmas money to stay at "The Marriott" for the New Years festival that took place next door. The kids were extremely excited because to them, the Marriott was a big deal. Anyway, staff was extremely rude. We had requested an early check-in, never got it. Had to find something to do for three hours. We had requested a room on the top floor. Never got that either. Ended up on the 7th floor. Requested extra pillows, never got. Had to call for a plunger, it took over an hour to get it and apparently the rude lady who shoved it me when I answered had just used it because it was wet and DIRTY. (you can guess with what). Next day, we ran out of toliet paper (kid was suffering from allergies) so we called to request more. Never got it. When downstairs to the front desk, no response. Went to the bathroom down in the lobby, had to snatch some paper towels. During checkout (we left early, we were so upset), the clerk asked us about our stay. We told him, he just said, "Sorry about that".

Yeah, we were too. :(

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
1 review
5 of 5 stars Reviewed February 7, 2010

The Courtyard in Carolina Beach has always been my favorite hotel and its getting a new look! The rooms are beautiful, the artwork is very contemporary, and the bathroom looks great! I can't wait to come back and visit! Love the staff as always. Keep up the good work!

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Carolina Beach

Address: 100 Charlotte Avenue, Carolina Beach, NC 28428
Location: United States > North Carolina > Carolina Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Carolina Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Carolina Beach 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Courtyard By Marriott Carolina Beach Hotel Carolina Beach
Courtyard Carolina Beach
Carolina Beach Courtyard
Carolina Beach Marriott

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