My wife and I booked a 3 night stay.First two nights were fine,enjoyed quiet evenings on the Sound,Great food and service.Then it all went bad ,really bad.Had a large group come in.Parents had no control over the kids[ages 13 to 20,approx.] Running around until 3:30 a.m. kicking walls ,yelling,kicking our door.Even 1 adult was involved in this.This is fun when you are a college kid,but at 56 years old we didn't think it was to funny ,at 270$ a day we hoped for more.So after 2 hours sleep we loaded up and headed for home.I suggest if you go there ,check to see what they have going on.We wont be going back..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We understand and empathize with the difficulty this guest experienced. While the vast majority of our guests come for a laid back high end beach experience, we get an occasional first time guest who's idea of a beach vacation is somewhat more rambunctious. While such visitors are rare at our establishment, we have no way of knowing if one guest's experience is effecting the experience of other guests unless we are informed of it.
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A family booked several rooms in one of our buildings, and were apparently loud enough into the night that they disturbed the sleep of others. Some guests laughed it off. This reviewer was understandably concerned and disturbed. Unfortunately, rather than inform us in real time so we could address the issue, they chose to make the disturbance known afterward in a review.
There is a staff member at our front desk from 8AM until 10PM. After 10PM, there is a manager on 24 hour call on our facility, and a phone at our front desk with clear instructions on accessing the on call manager. Had this reviewer simply notified the manager on call, we would have gladly intervened and ended the disturbance.
We understand that one party of guests interfered with the enjoyment of another party, and we empathize with the reviewer that their rest was disturbed. Had they informed us, we would have accepted responsibility to resolve the issue with the guest(s) causing the disturbance. As they chose not to inform us that the actions of another guest was effecting their rest, it is difficult for us to determine how this reviewer holds us accountable.
CEO and General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.