I had booked a room for a few days at the Cape Pines Motel but could not make my reservation due to family obligation. I thought I had cancelled the reservation but to my surprise I got a call at 10:30 at night from the motel telling me that I was going to be charged a night for not cancelling. I understand policies but I also understand you can bend the rules. Keep in mind it was out of season when I booked the room. I asked not to be charged and was told “sorry I can’t do that” then hung up on. For me that’s when it turned. When you count on word of mouth business you don’t hang up on potential customers. I called back to explain my situation and wanted to work out a deal on the cancellation charge. I was told NO and AGAIN hung up on. I felt I was polite and wanted them to know I was aware of a cancellation policy but I felt he could have waived it or worked with me on it, it wasn’t even season. I’m not even upset about the cancellation fee; I’m upset that I was hung up on. Beware if you stay here that you might get a little attitude from the staff. Since this all went down I have made it to Buxton and stayed on the beach at the most wonderful motel. “OUTER BANKS MOTEL” I would highly recommend this place because of a few reasons. It’s on the beach, very clean, and most of all, a great staff.
- Official Description (provided by the hotel):
- Cape Pines Motel on Hatteras is in the beautiful Outer Banks of North Carolina. We are a small family owned and operated establishment, offering clean, comfortable rooms at a moderate price. Our rooms are so clean you would think your mother works here! Nestled in the heart of the quiet village of Buxton and situated in the midst of Cape Hatteras National Seashore, our guests are able to enjoy over 100 miles of clean, white sand beach as well as easy access to shopping, sightseeing, and the wide variety of activities offered by the Outer Banks, such as OBX charter fishing in the Gulf Stream, surf fishing, OBX windsurfing at Canadian Hole, board surfing, kite-surfing, swimming, birding, shelling and kite flying.Bring the whole family - we offer a complete range of accommodations from motel rooms to suites with living rooms. And there is no need to leave Fido home alone! Pets are welcome in designated rooms (advance reservations necessary), limit 2 pets per room with applicable pet fee. We look forward to welcoming you to Cape Pine Motel. ... more less
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- Also Known As:
- Cape Pines Hotel Buxton
- Cape Pines Buxton
- Cape Pines Motel Hatteras Island, NC - Buxton