We had booked the Watkins cabin, but when we called to let them know that there would be 3 adults, Dave (I assume it was Dave) suggested that we upgrade to Overlook for only $30; as he said, a no-brainer. The cabin really does look like the pictures and so does the view; fabulous all around. Everything was clean and worked as expected. The kitchen is fully stocked, even with matches for the grill and fireplace and filters for the coffee maker. The beds were quite comfortable and the hot tub was big enough for four adults. The washer and dryer worked and it was great to just run a couple of loads before leaving so as not to be faced with a week's work of laundry when we get home. Key box worked as expected, and it was nice not to have to make an extra stop to pick up and return the key.
Service was excellent. We had to call someone to come and hook-up the DVD player (previous occupants had not only unhooked it, they'd taken the cables) and it was done by the time we got back that evening. We also had to call about the hot tub not heating and were walked through how to reset it, which was simple.
A few minor quibbles -- of the three bedrooms, only two have closets and there are no other closets in the cabin. Each room has more than adequate dresser space, so it wasn't an issue, but in winter with coats for 4 to 6 people, I can see it being a problem. The closet door in the main bedroom is off the track. There is no counter or shelf space in the main bathroom; my husband had to put his things on the floor. There is a lamp only on one side of the bed in the main bedroom (king-size bed), so if you both like to read in bed, the overhead lights have to be on. The a/c unit is directly under one of the upstairs bedrooms and woke the occupant every time it kicked on.
Why only "very good?" The narrow, steep, winding single-lane road up there and the narrow graveled driveway. We worried about meeting traffic going the other way every time we left and returned to the cabin. There is no easy way to turn around in the drive, so it's either back up the 60 feet or so, or back down them -- with no curb or fence to let you know you're about to go off the side of the hill or into a tree. We managed (obviously) and if that doesn't bother you (and it might not), then upgrade to "excellent."
Also, housekeeping really should have noticed that the DVD player was not hooked-up or plugged in and also the problem with the closet door. We ran out of facial tissues and dish soap on the second day; there was no detergent for the dishwasher. The coffee maker is on its last legs; I thought it was going to explode at any moment. Oh, and bring hangers. There are none in the cabin.
Call and talk to them about access -- what they say about steep narrow driveways is absolutely corre...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.