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“I enjoyed my stay. There were two problems that I noticed...” 4 of 5 stars
Review of Super 8 Boone

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Super 8 Boone
2.0 of 5 Hotel   |   2419 Highway 105 S, near US 321, Boone, NC 28607   |  
Hotel amenities
Ranked #12 of 19 Hotels in Boone
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433 reviews from our community

Traveler rating
    50
    101
    107
    99
    76
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Greenville, SC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2013

Knowing we were staying in a discount hotel, we didn't have expectations of grandeur, but there were a few things here that could have been improved.

The handset for the phone in our room didn't work. I was able to use the speakerphone to alert the front desk to the problem, but it was never addressed.

The "heated" pool, as others have noted, was too cold to swim in.

The leg to one of our beds was broken, causing the bed to teeter if someone sat on a corner. The sheets didn't fit properly so that my husband woke up both mornings with the fitted sheet pulled from the corner and wrapped around his legs. But the room itself was spacious, clean and comfortable.

Breakfast was adequate, I suppose, but light on selection - only apple juice (from a pitcher since the dispenser was apparently broken), only apples (no oranges or bananas, for example), two choices in cereal, etc.

As others have noted, there's a problem with water temperature consistency. The shower constantly traversed the spectrum from chilly to scalding.

All in all, it's acceptable for an inexpensive stay but not a place I'd wholeheartedly recommend.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 21, 2013
Thank you for taking your time to respond on Trip Advisor! I apologize for the problems you experienced during your stay with us. I have let our maintenance staff know about the issues you encountered. I am also sorry that your phone was never addressed, that is unacceptable. I am glad to hear that you found your room clean and comfortable, but again I do apologize for these concerns. Thank you for staying with us and we look forward to seeing you on your next trip to the High Country!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay Varina
1 review
3 of 5 stars Reviewed February 20, 2013

Toilet and shower were dirty. Room smelled like smoke. Staff was very nice and helped resolve the issues very quickly.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 21, 2013
Thank you for your response on Trip Advisor. I am very glad to hear that our staff could assist you with the issues you experienced in your room. Thank you again for staying with us, and we hope to see you again on your next trip to Boone!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed February 17, 2013 via mobile

The bed was falling apart, the towels were stained, the washcloths were stained, the bath mat was frayed, the tub wouldn't drain, the water wouldn't maintain a consistent temperature, the non smoking room smelled like an ashtray, and the peephole was so cloudy you couldn't see one single thing. We paid over $100 for this room! Never again!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 18, 2013
We appreciate your response on Trip Advisor. I apologize for the matters you encountered during your visit with us. We will definitely address these issues with our staff. Thank you for your comments and we hope to see you again on your next trip to Boone!
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Monroe
1 review
3 of 5 stars Reviewed February 12, 2013

I had a somewhat decent stay at the super 8 hotel in boone. The rooms were clean and everything was enjoyable except for the front staff. The woman that sorted my room out was rude and unprofessional. We had a miscommunication and immmediately began to be rude. I had gotten rather aggrivated by that time and she had pointed out that i had gotten "mad about it". Regardless of a right or wrong situation i dont believe you are supposed to point out to the customer that he is getting aggrivated about the expierience. Other than the rude staff, i had an enjoyable stay. The rooms were comfortable and we weren't bothered.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 13, 2013
We are very sorry to hear of the unpleasant experience you had with our staff. It is generally a common positive for us, and we assure you your experience did not meet our standards. Our staff has been notified of the incident and you can expect a more satisfactory stay with us in the future. Thank you for your concern, as well as your praise regarding our rooms.
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Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 12, 2013

Coffee pot didnt work, Garbage left in room from previous guest, breakfast minimal, rollaway left outside. staff didnt address the issues. Not enough parking I had to stuff my rental in a spot and could barely get out. Get new rollaway matresses, the ones you have are done. Someone needs to dust the mantel in the lobby because it hasnt been done in a while. The internet needs some help. The girl that checked us in was very nice

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 13, 2013
Thank you for taking your time to review our hotel. I am very sorry to hear about the issues you experienced during your stay with us. Your concerns have been relayed to our staff, as well as your positive note of our front desk employee. We hope you will consider our hotel in your choice of accommodations on your next visit to the High Country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormond Beach
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 12, 2013

We got to the hotel late evening and were greeted by a nice young lady, and we asked for a rollaway bed. She said it would be delivered however we left to eat and run some errands and come back 3 hrs later to it sitting in the hallway instead of in the room. We tried to get on the internet with no luck being told that it was too windy (What). The next morning we go to make tea in the room and the coffee pot was too small for the maker and it made a mess everywhere, which we left for the housekeeper and never got touched. when she came to clean. that evening when we came back we notice that there was a headband behind the bed along with some other garbage and the room wasnt cleaned properly. We go to take a shower and all three of us lost hot water intantly several times throughout the shower having to turn off then on the water again. Then I am 6'2" and the ceiling in the bathroom is a little lower than normal (no problem) but the ceiling tile track was falling (good thing I saw it), so I fixed it but that could be dangerous for someone my hieght. A nice place but the little things need to be worked on. Like the Mantle in the lobby needs to be dusted badly.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Super 8 Boone, responded to this review, February 13, 2013
We appreciate your response on Trip Advisor. I am very sorry to hear about the issues you experienced during your stay at the Super 8. I can ensure you that I have notified our maintenance and housekeeping staff about these conditions you described in your comments. We appreciate your business and hope to see you again on your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Boone

Address: 2419 Highway 105 S, near US 321, Boone, NC 28607
Location: United States > North Carolina > North Carolina Smoky Mountains > Boone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 Hotels in Boone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Boone 2*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy an Appalachian getaway at the Super 8 Boone NC hotel near Grandfather Mountain and many other attractions. Conveniently located on Highway 105, our hotel offers easy access to outdoor adventure and vibrant campus life. Free RV parking with outdoor outlets makes it easy to explore the area. Plan your day trip with free high speed internet, and then relax with a swim in the largest indoor pool in Boone! Revive in the morning with our Super Start continental breakfast bonanza. We offer handy amenities like refrigerators and microwaves in every room. Handicap accessible, non smoking,and pet friendly rooms are available. ... more   less 
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Also Known As:
Super 8 Boone Hotel Boone
Super Eight Boone
Boone Super 8
Boone Super Eight

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