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“Clean, great customer service.” 4 of 5 stars
Review of Super 8 Boone

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Super 8 Boone
2.0 of 5 Hotel   |   2419 Highway 105 S, near US 321, Boone, NC 28607   |  
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Ranked #13 of 19 Hotels in Boone
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Clean, great customer service.”
4 of 5 stars Reviewed June 18, 2012

Let me just start by saying we travel alot and have stayed in high end hotels as well as motels. Very satisfied with this motel. Rooms, pool area, and dining area very clean. Customer service great and very friendly. Our a/c didn't work when we checked in. Maintenance was at the door before I hung up phone good. Very knowledgeable about the area and restaurants. Would definitely stay there again.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you. We pride ourselves on excellent customer service throughout our organization. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    58
    112
    120
    107
    79
See reviews for
246
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Winston-Salem, NC
Top Contributor
92 reviews 92 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 30, 2012

I have stayed at the Super 8 in Boone before and probably will again. The staff is friendly and helpful and the rooms are well-equipped. It is nothing at all fancy, but it is clean and reasonable and a good value for the money. My only real complaint is that I wish the mattresses were more comfortable.

Room Tip: Ask for a room on the back to avoid road noise.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you for your positive comments concerning our property. We look forward to accommodating you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2012

We stayed here two nights the weekend of my child's graduation from Appalachian State. We were late booking (my fault) and the Super 8 was the only game in town at that point. Their rates for that weekend were about twice as high as normal, which was no surprise, but we ended up paying 3 star rates for at best a 1 star experience.

There was a terrible stain on the floor when we arrived and had to insist that they clean it. The linens were dingy and not particularly fresh looking. The bathroom sink turned out to be stopped up. Maintenance came and unstopped the sink but did not test it out. When we tried to use it, water spilled out all over the floor as the pipes were loose underneath. Maintenance came back yet again, determined it could not be fixed, told us he would arrange to have our room switched and would bring the new keys to us and help us move. Almost an hour later, after hearing nothing we went to the front desk to speak to the manager. He plead ignorance of the situation, but did indeed finally switch us to another room, where the headboard was broken with screws sticking out on one of the beds. We were staying for two nights and at this point asked for some compensation for the very poor experience we were having. After much arguing the manager did give us a $50 discount. Comping us one of the nights would have been more my expectation.

The shower curtains in both rooms smelled sour and we observed at least one other patron exchanging a shower curtain for the same reason.

Several of the staff were friendly and did try to help, but my perception is that the manager runs the place on the cheap and he showed little interest in whether our experience was good or not. He acted as though he was doing us a major favor by moving us out of a room with a non functional sink. We did not get anywhere near what we paid for.

I would encourage you to avoid this hotel.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
We certainly apologize for your experience at our hotel. We are in the process of training a new management team with an emphasis on customer service. We are aware of the issues that you mentioned and are in the process of making changes. We hope you will give us another try in the future.
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Sioux City, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 9, 2012

after a long day at the 'mines' , i asked for suggestions on a place to lay my head. The staff said this was a good place.I like to ask locals if i don't know the area. I am glad i did. the hotel was very clean and had two operating elevators. the girl at the front desk was very helpful and even gave suggestions for restaurants and other attractions. the bed was very comfortable. the pool area was spacious but i did not have an opportunity to use it. They were even flexible about the checkout time!

Room Tip: i asked for a room in the back so i would hear less traffic. i didn't hear any noise at all, not...
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you! Thank you! Thank you! We really appreciate your positive comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, Pa
Top Contributor
76 reviews 76 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 5, 2012

We were on a driving trip to the Keys and stayed over in Boone. The hotel was clean and all the staff were friendly and helpful. The breakfast was sufficient and fresh fruit added to get the day started. Since we were only passing thru i can't offer any opinion on things to do there but can give some information about getting to the hotel. We drove in on Rt 421 and found it was mountains! Very steep mountains and if you are afraid of heights like I am, you may want to use a different hwy. This is the road from Bristol but there are others less frightening. Also, follow the speed signs very closely in the town of Blowing Rock - they seem to watch for out of state license plates. Several of the local restaurants deliver to the rooms at the Super 8 which was very nice to just stay in after the drive to get there.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you for your positive review we hope you will stay with us the next time you are passing through.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskoka District, Canada
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 14, 2012

I have had good luck with Super 8 motels, and this place was no exception. I asked for a room away from the main road and was given one at the back, facing a hill. Even with other people coming and going, it was quiet.The room was neat and clean and everything worked as intended. The price was good too, as is the case with most Super 8s.

Boone is in a very nice area, and I took a drive around after supper, heading up high to have a look at the valley. I'll probably come back at some point and will stay at the Super 8 again.

Room Tip: The rooms at the back were very quiet and the view is nice.
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  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you for your kind comments concerning our hotel property and the Boone area. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2012

Went here on April 10th with my 2 grandsons and we had a great stay! The room was perfect, the staff were all GREAT, you cannot find friendlier people anywhere!! Location was very quiet and we had a comfortable enjoyable stay.... WILL return!!! Convenient location to anything nearby you want to visit... everything was just great!! And for 11 and 9 year old boys to agree, really says something! :)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david b, General Manager at Super 8 Boone, responded to this review, September 4, 2012
Thank you. We are so glad you enjoyed your stay with us in the High Country. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Boone

Address: 2419 Highway 105 S, near US 321, Boone, NC 28607
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Boone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Boone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Boone 2*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy an Appalachian getaway at the Super 8 Boone NC hotel near Grandfather Mountain and many other attractions. Conveniently located on Highway 105, our hotel offers easy access to outdoor adventure and vibrant campus life. Free RV parking with outdoor outlets makes it easy to explore the area. Plan your day trip with free high speed internet, and then relax with a swim in the largest indoor pool in Boone! Revive in the morning with our Super Start continental breakfast bonanza. We offer handy amenities like refrigerators and microwaves in every room. Handicap accessible, non smoking,and pet friendly rooms are available. ... more   less 
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Also Known As:
Super 8 Boone Hotel Boone
Super Eight Boone
Boone Super 8
Boone Super Eight

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