I'm sure this is an adequate hotel when things are running smoothly, but with a computer meltdown for 3 days, my reservation for 4 days was lost completely. Front desk was rude and obnoxious every and every question I posed brought a more angry reply that "their computer was down". When asked if they had a plan B, I shown single sheet of paper with some listings on it and was told the room I reserved was already gone. They did find a "better room" and did discount price slightly. Room had cobwebs in lights and cup rings on desk between beds and this set off my wife who started looking for bed bugs. Hate to have seen the "lesser room". Also completely missed a critical wake-up call, this caused us to be late to my mother's internment. Mentioned this to front desk and was met by blank stare. Probably will stay in Shelby next time.
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